● Managing the day to day operation of the office● Organizing and maintaining files and records● Preparing and editing correspondence and reports● Providing quality customer service● Answering telephone calls

● Maintaining office system● Taking minutes and keeping notes● Preparing and distributing papers and documents for meetings● Keeping up-to-date contact details● Responding to correspondence● Photocopying and printing various documents● Ordering and maintaining stationary and equipment● Prepare and submit all reports requested by Front office manager● Ensure that all Guests receive a courteous welcome upon check in.● Prepare and submit all reports requested by the Front Office Manger.● Acts as a Salesperson in order to maximize the Rooms revenue.● Handle Complaints with immediate action and through Proper follow up.● Ensure that Billing Instructions are accurate and clear

● Receives and greets customers, screen phone calls and assisting customers of their queries.● Handling customer’s complaints and other customer service related concerns.● Assisting guest on check in and check out process, allocating rooms and handing out keys.● Preparing bills and taking payments● Ensures all guest requests are immediately done by doing follow up calls● Ensures that high quality of service is being rendered to all guests● Ensures all wake up calls are done on time.● Review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest's stay and also ensure that all special requests are communicated to other departments as applicable and necessary.● Filling of folios, guest information data, official receipt and other proofread documents● Cashier● Direct persons to correct destination● Tidy and maintain the reception area● Deal with queries from the public and customers● Making of Daily sales report (DSR)● Recieved and Screened CV● Airport representative