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Randy Ferguson personal email
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Randy Ferguson is a ServiceNow Developer at The College Board. He possess expertise in technical support, customer service, troubleshooting, process improvement, research and 32 more skills.
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The College BoardBastrop, Tx, Us
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Servicenow DeveloperThe College Board Jun 2023 - PresentNew York, Ny, Us
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It Site Manager & Servicenow AdministratorSkyworks Solutions, Inc. Jul 2021 - May 2023Irvine, California, UsResponsible for day-to-day operation of our IT equipment at our campus in Austin, supporting 250+ local employees and coordinating with remote administrators and providing hands-on technical support when needed.Administered the ServiceNow platform including ITSM and ITOM functions. Implemented hardware and software asset management, a global Major Incident Response Plan for IT operations, as well as additional enhancements and workflows to automate IT business processes like employee off-boarding and asset collection. -
It Service Delivery ManagerSilicon Labs May 2017 - Jul 2021Austin, Tx, UsImplemented ServiceNow as a replacement for previous ITSM tool, acting as platform owner, lead administrator, and supervisor for a small team of ServiceNow developers.Managed a team of multi-skilled, remote and local IT professionals, generalists, and specialists, delivering services and support for a global userbase in the IoT and Semiconductor industry.Developed and delivered KPI metrics to IT leadership teams, and recommended process improvements to enhance user experience.Collaborated with key business stakeholders outside of the IT organization so that understanding of business requirements, deadlines, and goals was integrated with internal IT goals and projects. -
It Support AnalystSilicon Labs Nov 2015 - May 2017Austin, Tx, UsFront-end technical support in a global, fast paced, innovation-driven environment with multiple software and hardware platforms.Provided extensive hands-on end user training for current and new technology deployments including step-by-step documentation, one-on-one instruction, and creation of educational material for a group setting.Trained team of new IT Analysts following unexpected turnover and in absence of direct manager.Planed and deployed Microsoft Windows 10 Enterprise Operating System globally as well as full-disk encryption solution compatible with current technologies.Developed technical documentation for new processes and systems so that they could continue to be managed in my absence.Assisted in stand-up and integration of existing IT systems introduced through acquisition, including deployment and set up of network infrastructure in Weston, FL branch.
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It Helpdesk Technician IAmplify Federal Credit Union Oct 2013 - Nov 2015Austin, Texas, UsProvide front line help desk support of all systems for retail and back office employees, across multiple software and hardware platformsCreate thorough standard operating procedures for core business functions of the credit union across multiple departments for processes that had little, outdated, or no previous documentationCoordinate and schedule meeting times with vendors to provide maintenance for member facing equipment such as ATMs and automated cash dispensers and recyclersPerform critical business processes on the core AIX system including generating member statements and balances monthly, as well as performing monthly bootable backup and coordinating with multiple departmentsCollaborate on multiple projects to upgrade and update core systems and infrastructure and participate in the planning and deployment of multiple new retail branches -
At Home AdvisorApple May 2011 - May 2012Cupertino, California, UsProvided answers to clients by identifying problems, researching answers, and guiding customers through corrective steps.Improved client references by writing and maintaining documentation.Participated in development of client training programs by identifying learning issues, and recommending instructional language.Accommodated client disabilities by recommending devices and techniques.Improved system performance by identifying problems and recommending changes.Updated job knowledge by participating in educational opportunities; maintaining personal networks. -
Resident AssistantTexas State University Aug 2010 - May 2011San Marcos, Tx, UsAssessed and responded to the needs of 30 residents on wingCreated, planned, and implemented educational, social, and recreational programsActed as a liaison between residents and Department of Residence LifeCounseled peers on personal, academic, and career concernsManaged various administrative duties including maintenance requests, incident reports, and room transfers.Enforced and upheld university policies.
Randy Ferguson Skills
Randy Ferguson Education Details
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Texas State UniversityEnvironmental Science -
Texas State UniversityNatural Resources And Conservation
Frequently Asked Questions about Randy Ferguson
What company does Randy Ferguson work for?
Randy Ferguson works for The College Board
What is Randy Ferguson's role at the current company?
Randy Ferguson's current role is ServiceNow Developer.
What is Randy Ferguson's email address?
Randy Ferguson's email address is rf****@****ify.com
What is Randy Ferguson's direct phone number?
Randy Ferguson's direct phone number is +151283*****
What schools did Randy Ferguson attend?
Randy Ferguson attended Texas State University, Texas State University.
What skills is Randy Ferguson known for?
Randy Ferguson has skills like Technical Support, Customer Service, Troubleshooting, Process Improvement, Research, Policy, Leadership, Access, Team Leadership, Public Speaking, Management, Coaching.
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