Randy Forbes Email and Phone Number

*Monthly and Quarterly inspections and Brand Audits of accounts in territory to ensure Brand Compliance*Accompany Franchise Owners on site visits to resolve issues and foster and build relationships*Initiated and established relationships with new and existing customers- in person*Identified Franchise owners for new and existing business through proper vetting process*Initiated new account startups and aid in the process*Provided ‘on-site’ training for new and existing Franchise Owners, assists Franchise Owner in completing paperwork*Identified additional streams of revenue for Franchise Owners through special services*Ensured customer is happy with all services provided*Identified opportunity to assist customer needs with consumable supplies*Worked with Franchise Owners to resolve customer complaints*Involved in Initial Franchise training*Identify and initiate opportunities for growth*Responsible for Account Retention- assisting Franchise Owners in retaining their business*Responsible for all paperwork and data entry for territory*Maintained and developed a network of Franchise Owners and shares in the dissemination of ‘best practices’, particularly in the area of Emergency Back-up Crews*Trainer, Mentor, Coach

• Support key business operations activities and continuous improvement of the processes• Contributes to the development of and manages the execution of systems and local tools to drive consistency and efficiency in managing the business• Be a self-starter, proactive, solutions-focused business partner with demonstrated success working autonomously• Act as a trusted advisor to GM and staff to navigate and execute all necessary monitoring, control, and planning processes• Take on special projects at the discretion of GM or Central Operations team to improve operational practices

• Ensuring that departments or units deliver quality offerings to clients• Working closely with account managers and other senior staff to retain clients• Developing new solutions to meet client needs• Overseeing large projects and interpreting performance reports• Managing the budget and monitoring the financial health of a location or business unit

• Responsible for outlining a comprehensive recruiting and training program for store managers to follow• Monitor the P&L reports for each store and develop effective ways to fill in any gaps between actual performance and company projections• Prioritize store performance issues to make certain that the issues most directly affecting profitability are addressed first

• Communicating with the board or other senior officials about shifting company priorities and projects• Identifying opportunities to expand or shift course to take advantage of changes in the market• Coordinating different teams to foster the exchange of ideas and provide cross-team learning opportunities • Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits

• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability• Troubleshoot POS system• Support ongoing learning and development of team members.• Help create and foster a respectful and inclusive team environment