Randy Gregorcyk Email & Phone Number

United States

Gardner Kansas

• Business process outsourcing, or BPO managing distribution for Coleman, Hallmark, Bass Pro, and Bushnell. Managed inbound, outbound, small package and Wal-Mart operations. • Supporting 5 sites with a combined P&L of $18m annually.• Continuously monitors and manages productivity to achieve targeted GP% goals and other financial and operational objectives.o Utilized a temp-weekly trend report, a projected OT tool & KPI labor tool to support and gauge progress & opportunity• Manage site productivity and coordinate day to day site work flow as outlined by customer service level agreements.• Ensure site work cells are adequately staffed to required capacity and makes decisions on required headcount based upon site work flow requirements. • Conduct employee hiring, orientation, and training – to include general recruiting, required job procedures, safety and job requirements. o Worked w/ site Managers & recruiter to insure staffing levels meet customer expectations • Cohabited w/ client SAP and internal WMS systems. o Utilized data to make day-to-day decisions• Monitors site wide labor efficiency, performs troubleshooting (5S & KAIZEN / Muri) as needed, in order to create maximum efficiency, and quality expectations.o Key component is daily continuous improvement i.e. number of touches & why• Provide coaching, counseling and make prompt management decisions on manager / employee issues. • Conduct managerial performance evaluations and reviews.o Communication is key to manager improvement, use of SWOT• Perform on-site risk management and ensure safety guidelines are followed according to Staffmark and customer rules.

Kansas City, Missouri Area

• Managed $20m P&L and meet company top and bottom line financial goals.• Continue to provide coaching to managerial staff, preparing them for vertical opportunities.• Maintains a safe work environment for self and employees by leading the implementation of a World Class Safety System. Demonstrates leadership in and leads Safety as a Value. • Supported portfolio wide EHS initiative driving a reduction in monthly EHS spendo Initiative saved $60k annually • Through strategic staffing alignment, was able to increase customer satisfaction results, while driving organic opportunityo Site synergy created a value add

Kansas City, Missouri Area

• Manages costs and revenues ($5m P&L) to meet company top and bottom-line financial goals.• Expanding business, negotiating increases with Customers, reduction of operating costs, and or changes in schedules or processes.• Coordinating and directing operations necessary to carry out contractual responsibilities.o Utilized CMMS and increased closing rate of request by 40% YTD• Understands and leads the change from a “great supplier” to a “great partner.”

Sacramento, California Area

• Reduced 20% of client soft services complaints while providing & resolving problems with sustainable solutions.o Implementation of bi-weekly Client survey'so Aligned WMS complaints & survey outcomes • Reported to COO and supported 7 Managers w/ 20 subordinate supervisors who supervise a total of 300+ employees in the Custodian, Recycle, Clean room and General Service Departments. • Maintains a safe work environment for self and team.o Implemented good catch programs, stop the job training, safety bingo and safety reward systems Intel EHS YTD 2011 – 1.37 vs. EHS YTD 2010 – 2.36 Recordable rate – 42% improvement• Partnered w/ Client Leadership in expanding business services.o Took a proactive approach to problem solving i.e. Continuous improvement • Manages the relationship between service provider, the IFM, and the Client by establishing trust and consistency.o Improved client KPI, and tracked what was important to cliento Negotiated addendum to SoW for subcontracted service lines• Partnered with customer, driving sustainable environmental initiatives (food waste recycling / organic dirt) creating organic growth for customer thru diversion & new service line for company, utilizing Six Sigma & Kaizen methodology