Randy Hackler Email & Phone Number

Greater Chicago Area

Develop and execute test plans and test cases based on business requirementsReview test plans and test cases and garner feedback from the project teamParticipate in all aspects of testing, including functional, system, regression and user acceptance testing Establish purpose and deliverables of all test effortsMonitor defects and ensure that all important defects have been resolved at the appropriate level prior to product releaseDevelop custom reports as requested by leadership and other business units

Greater Chicago Area

QA-tested the TAMS system (a web-based proprietary platform) for client implementations, system enhancements and procedure or policy changes.Ensured all stakeholders and users had the best user experience through top-notch customer service.

Greater Chicago Area

Reviewed applications to ensure that Service Learning Agreements were met for each project.Researched and approved participant reimbursement applications (books and tuition) and provided excellent customer service over the phone and by email.

Greater Chicago Area

Researched and approved tuition invoice payments and participant reimbursements.Responded to all inquiries related to bills and payments in a prompt, efficient and timely manner.

Greater Chicago Area

Reviewed applications for tuition assistance against a strict set of requirements, which varied by program.Retrieved mail from P.O. Box, logged, and distributed incoming mail and faxes daily.Reviewed applications.Entered incoming paperwork into TAMS.Organized files as needed for storage.

Greater Chicago Area, Annapolis, Md

Provided excellent customer service to internal and external customers.Tracked merchandise and sales to recover costs maintain inventory balances.

Lakefront Supportive Housing, Chicago Il

Supervised volunteers and supported student-tutor matches through follow-up.Tutored Lakefront tenants in reading, math and GED.Recruited, screened and assisted training of volunteers and tutors.Coordinated and organized educational projects and events.Collaborated with Prologue Adult Education Center to assist tenants achieve educational goals.Trained on diversity, conflict resolution, community building and various social issues. Completed 1,700 hours of community service.

Greater Chicago Area

Balanced and reconciled vendor and bank statements. Tabulated payroll and entered invoices into database.Received merchandise, shipped and tracked return discrepancies.