- Creative Director and UX Craft Lead for IBM iX Consulting Cambridge Studio. Represent the creative discipline across peer studios and global footprints, collaborating on cross studio projects and design thought leadership.- Directly manage, coach and champion ten designers to navigate progressive career tracks (new hires, seasoned designers and managers) to ensure growth and strategic mindsets. In addition, oversee diverse project teams of visual, ux designers, and researchers (both on and offshore).- Passionate and empathetic advocate for the user, skilled in balancing the needs of real humans with business requirements and strategic stakeholders.- Lead numerous engagements formulating project approach and providing creative direction from discovery and concepts, through detailed design and delivery that included user research, design thinking, personas, customer journeys, wireframes, visual designs, prototypes and usability testing.- Expert trained design thinking evangelist creating, planning, and facilitating workshops for avariety of clients.- Participated in hiring, mentoring and motivating experience designers in the pursuit of a long-lasting and productive creative culture.- Collaborated across disciplines of strategy, offering management, content, visual design and technology in the development of innovative and user-centered solutions.- Clients include Johnson & Johnson, Watson Health, Alvogen Pharmaceuticals, Providence Health, Pfizer, Texas A&M, Sprint, Thrivent, United Health Group, Sally Beauty, and Southern California Edison.

- Co-lead a team of twenty-five experience designers, actively mentoring staff, defining strategies and creating new approaches for the discipline.- Created high quality deliverables turning insights into actionable solutions; experience maps, customer journeys, personas, wireframes, research playbacks, POVs, and heuristics.- Oversaw cross-regional experience design collaboration, including processes for cross-office staffing and casting, sales pursuits, and common knowledge sharing of assets and thought leadership.- Provided strategic and creative directions to clients such as Dunkin’ Donuts, Chrysler, Dodge, RAM Trucks, McGraw-Hill Education, Sprint, Humana, Marriott, and LensCrafters.- Participated, created and presented experience strategies for various pitches and new business opportunities

- Experience Lead for clients such as Proctor & Gamble (Tide, Downy, Bounce, Duracell, Gillette, Olay, Tampax), General Motors (OnStar, Saturn), and SunTrust Bank.- Supervised and mentored junior experience designers in support of their career growth, identifying opportunities and setting agenda and goals for skill development.- Participated, created and presented experience strategies for various pitches and new business opportunities.

- Diverse Clients: Defined user experience strategy and assets for development of holistic and user centered solutions for clients such as the Chrysler Group (Dodge and Ram Trucks), Bain and Company and Computer Sciences Corporation, Managed Hosting division.- Agile: Work hand and hand with technology associates to deliver agile and innovative solutions for mobile, desktop and websites and applications. Utilizing squads, scrums, sprints and rapid prototype and delivery.- Research: Conduct primary and secondary research in development of customer insight, personas, customer journeys and wireframes.