Randy Harrison Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas Metropolitan Area

Assess employees' skills, talents, performance and productivity and prepare written evaluations with advice for improvement.Oversee the training in all key areas of operations, including being a role model to the other employees in the shop.Research new training materials and supplies that might enhance our training procedures and provide value to our employees.On-board new hires and assign them to training sessions.Identify future training needs and create curriculum to facilitate that training.Search for gaps in training material or content that should be filled to ensure safety and productivity among staff members.Communicate with team members, trainers and management to ensure all needs are met.Check in with customers before they leave the shop to make sure they had a great experience.Running the floor (making sure each employee is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).Perform opening and closing procedures.Assist with counting and adjusting inventory.

San Antonio, Texas, United States

• Responsible for the management of the cash register for cash, check and credit card transactions. • Responsible for greeting customers and generating revenue.• Assisted in setting up the store for holiday promotions and other special events.• Assisted in creating a more effective way to offer upsells to customers especially warranty upsells.• Worked several sales departments within the store with a great deal of success in each one.• Often called on to help with complicated customer service issues.• Cleaned and organized the store, including the checkout desk and displays. • Trained new sales associates each quarter.• Welcomed customers into the store and helped them locate items. • Verified that all customers received receipts for their purchases.

Houston, Texas, United States

• Provide outstanding service to our customers in person and on the telephone.• Prepare rental contracts and invoices for customers.• Maintain the facility and lot in a clean condition.• Clean and inspect rental equipment.• Dispense propane.