Randy Higgins Email and Phone Number
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Experienced and certified professional supporting business development and application vendor management in a highly regulated industry. Successfully managed allocated budgets and program deliverable's. Provides leadership to resource strategy vendors to improve monthly and yearly performance. Utilize strong presentation skills to delivery vendor performance results to leadership. Diversified skills and background include technology, risk, vendor management and healthcare.
American Express
View- Website:
- americanexpress.com
- Employees:
- 79797
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Sr. Manager - Technology Vendor ManagementAmerican ExpressLaguna Niguel, Ca, Us
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Technology Vendor ManagerAmerican Express Jan 2016 - PresentPhoenix, Arizona AreaResponsible for directly working and managing the identified strategic vendors that support American Express Technologies. Create and maintain the monthly performance scorecards based on identified metrics to reflect areas of strong performance and areas of needed improvement. Work with internal procurement and finance teams to address impacts to technology teams and organizations. Review performance with each vendor on a monthly basis including improvement plans. By utilizing this process, overall performance of the vendors has improved year over year. Created and implemented automation process to centralize metric data to SQL database and create reports in Tableau.Create and execute the biannual customer satisfaction survey to gain additional feedback on vendor performance and expectations. Implemented processes to improve the reporting of survey results by 50%. Participation has increased to more than 1,500 based on distribution processes I created. Key vendors have improved results between 2% to 5% since beginning of 2016 by utilizing submitted improvement plans. Once completed, results are reported and reviewed with all vendors and American Express Technology leaders to focus on improvement needs. Responsible for Inclusion and Diversity policy compliance with vendors.
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Risk Information Management Program ManagerAmerican Express Apr 2012 - Jan 2016Phoenix, Arizona AreaProvided program and project management leadership in the development and implementation of aligned projects including application reporting and risk management. Project results provided leaders needed reporting capabilities to improve overall risk management.Responsibilities included building and maintained relationships with technology and business sponsors. Worked with resource vendors to create statements of work to fill technology positions in multiple teams in a timely manner. Created and maintained all project documentation using waterfall and agile methodologies. Responsible for forecasting individual project expectations and the management of a $3 million program budget and resource performance for each project. All managed projects completed within expected time frame and within budget.
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Sr. Business AnalystAmerican Express Aug 2008 - Apr 2012Phoenix, Arizona AreaSuccessfully created a partnership with business and technical groups to align on metric modeling to manage and define project needs. This included the creation of all project documents including business requirements and test cases. Utilized waterfall methodology for all projects and mandated approvals for each phase from the sponsor. These steps lead to full audit compliance with no failures. Each assigned project completed within the agreed time frame and under budget.Forecasted, reported and updated project budgets including approved monthly timesheets in Clarity PM tool for technologies. Coordinated and facilitated all project meetings and reporting from pre-analyze to post implementation.
Randy Higgins Skills
Randy Higgins Education Details
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Finance And Marketing
Frequently Asked Questions about Randy Higgins
What company does Randy Higgins work for?
Randy Higgins works for American Express
What is Randy Higgins's role at the current company?
Randy Higgins's current role is Sr. Manager - Technology Vendor Management.
What is Randy Higgins's email address?
Randy Higgins's email address is ra****@****msn.com
What schools did Randy Higgins attend?
Randy Higgins attended Northwest Missouri State University.
What skills is Randy Higgins known for?
Randy Higgins has skills like Business Analysis, Sdlc, Project Management, Vendor Management, Program Management, Process Improvement, Management, Strategic Planning, Software Project Management, Requirements Analysis, Portfolio Management, Agile Project Management.
Who are Randy Higgins's colleagues?
Randy Higgins's colleagues are Shubham Arora, Mark Tyrone Protacio, Sejal Ahuja, Ashley Malony, Christina Hwong, Hamelin Gill, David D.
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Randy Higgins
Greater Chicago Area3anovagrp.com, insitesoft.com, shift7digital.com1 (248) 5XXXXXXX
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2scppool.com, scptransport.co.uk1 +44 161XXXXXXXXX
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