Award-winning communications strategist with lifelong success collaborating with diverse cross-functional teams, now leads Ashaun Call Center Solutions helping clients improve customer satisfaction & loyalty. Known for his expertise as a turnaround specialist and customer service problem solver, his work with Fortune 500 executives, business owners, marketing departments, and customer service teams, reveals a long history of customer satisfaction & loyalty, reduced attrition & turnover, and accelerated employee engagement. Jelinek's "Reach & Teach” strategies & "Go-to-Market” campaigns put employees and management on the same page, connecting them to the 'Big Picture', while clarifying the specific needs, problems and issues that must be overcome to grow the brand & enhance the customer experience. His campaigns cut to the chase and speak to the heart. They educate internal & external audiences, bring innovative solutions to entrenched problems, and nurture healthy, long-term relationships. The result is an engaged workforce of skilled employees who know their jobs, understand the value of their contribution, and bring their "A" game every day. Here employees love customers, and customers know it. Here prospects get the information they need to make fully-informed decisions. Here first-time buyers become life-long fans. Here the brand is built on the quality of employees. Here the value and reputation of the company is as important to front-line employees and their families, as it is to senior executives & shareholders. A trained journalist, research analyst, and technical writer with a keen understanding of marketing communication best practices, his in-depth knowledge of industry techniques, outstanding oral and written communication skills and exceptional problem-solving abilities, deliver quantifiable results that meet and exceed the goals of the organization and the service expectations of stakeholders and constituents, inside and outside the company.