Randy Johnson Email & Phone Number

Seneca, South Carolina, United States

Cyber Manufacturing Engineer - General Electric Vernova in Greenville, SCMember of senior Cyber Manufacturing team focused on Lean building, configuring, and testing of control/monitoring systems for gas turbine customers worldwide. Supervise and guide technician’s support issues focusing on quality and consistency.• Achieved corporate milestone of insourcing customer on-site or remote witnessed tests/simulations and auditing of all newly manufactured gas turbine control systems.• Project lead on multiple customer projects simultaneously with varying requirements and delivery dates.• Spearheading automation introduction with Ansible and PowerShell DSC with focus initially on configuration verification.• Install/Update/configure hardware: Cisco switches/routers, Fortinet firewalls, Synology NAS, Dell and HP servers/desktops.• Install/Update/configure software: VMWare, Active Directory, DHCP, DNS, McAfee/Trellix ePO (antivirus), and Acronis (backup) and application software such as Proficy, ControlST, Network ST.• Drive development of new planning and methods as well as improve existing documentation. • Test redundancy, failovers, intrusion detection, proper data flow of protocols through firewalls, etc.• Create defect/NCN (Non-conforming Notice) logs and follow up with implementation as needed.

Remote

Member of senior network and IT operations team focused on acquisition integrations for nationwide financial services firm. • Companies acquired added over $3 billion in assets and over $9 million in pre-expense earnings.• Saved 1-2 hours per customer when eliminated acquisition onboarding manual mail export from legacy devices by using 365 mail rules and 365 Purview for mail searches and exports. • Served as the Project Lead for the successful establishment of six new office locations and the integration of ten acquisitions. • Mentored, trained, supported, and advised junior teammates as well as be an escalation point by providing expert technical assistance or as a subject matter expert (SME). • Updated existing and developed new documentation, consolidated data sources, monitoring, and process flows. • Liaised and collaborated with other departments and external vendors as a technical resource and subject matter expert. • Built, established, and maintained relationships with teammates, customers, vendors, and technical partners to ensure seamless integration. • Managed/created accounts, groups, OUs, and GPOs in Active Directory supported Windows VMs in VMWare and Azure. • Provided additional support escalation for general systems and engineering for Citrix, Cisco, Microsoft 365, Azure, ControlUp, vSphere, ProSystem, DataFaction, and 50+ other infrastructure and business applications.

Remote

Member of senior network and IT operations engineer team focused on integrations of acquisitions for a high-growth nationwide financial services firm.• Saved tech integration team up to 20-30 hours of data transfer monitoring per acquisition when introduced automation of copy and compression tools.• Managed application and data migration for acquisitions from on-premises and cloud sources.• Mentored, trained, supported, and advised junior teammates as well as be an escalation point by providing expert technical assistance or as a subject matter expert (SME). • Updated existing and developed new documentation, consolidated data sources, monitoring, and process flows. • Liaised and collaborated with other departments and external vendors as a technical resource and subject matter expert. • Built, established, and maintained relationships with teammates, customers, vendors, and technical partners to ensure seamless integration. • Managed companywide phone system provider migration.• Managed/created accounts, groups, OUs, and GPOs in Active Directory supported Windows VMs in VMWare and Azure. • Provided additional support escalation for general systems and engineering for Citrix, Cisco, Microsoft 365, Azure, ControlUp, vSphere, ProSystem, DataFaction, and 50+ other infrastructure and business applications.

Remote

Systems Engineer- Member of senior network and IT operations engineer team focused on integrations of acquisitions for MAI Capital Management: a high-growth nationwide financial services firm.• Managed application and data migration for acquisitions from on-premises and cloud sources.• Built and maintained relationships with customers, software vendors, and tech partners to ensure seamless integrations.• Managed implementation of KnowBe4’s phishing testing and security training.• Updated existing and developed new documentation, consolidated data sources, monitoring, and process flows. • Provided additional support escalation for general systems and network engineering for Citrix, Cisco, Microsoft 365, vSphere, ProSystems, DataFaction, and 50+ other infrastructure and business applications.

Remote

System Design & Integration Specialist - Part of the Dell and Boeing enterprise compute partnership.• Developed a robust relational database system which discovered 100 + federal regulatory compliance data discrepancies between ServiceNow and other tools causing incorrectly low compliance scores. Partnered with various teams to correct. • Partnered with internal Boeing SAP customer on physical, VM, cloud, or IaaS Windows server implementations and upgrades.• Ensured and maintained server compliance with federal regulations.• Used ServiceNow to create and run reports and dashboards for team to streamline support.• Streamlined data management processes by consolidating multiple separate Excel reports into a single, user friendly multi-sheet file while implementing additional functionality to enhance data analysis capabilities and simplified the process of importing data into the file.

Key member of global service restoration/recovery team on shift 24/7/365 which supported over 50,000 Windows servers: clusters, Dell, HP, private cloud, and VMWare, their storage/network connections, console access, and integrated product clients: antivirus, backup, Intrusion detection, monitoring, compliance, and data collection. • Partnered in testing and development of PowerShell scripting repository system with a graphical front end reducing direct login need for common ticket types by 90%. • Processed tickets accurately by priority within service agreements and participated in or escalated to high-profile multi-level management conference calls if causing production impact. Created custom searches and reports. • Asked questions in meetings on current processes and provided insight and advice to leadership on process improvements to improve consistency.• Partnered with Business, Application, Vendor, Middleware, and Database teams to troubleshoot issues, coordinated repairs with customers, dispatched techs, and created change controls when needed for recovery.• Discovered and troubleshooted change/deployment issues to avoid implementation delays.

Remote

Key member of global service restoration/recovery team on shift 24/7/365 which supported over 50,000 Windows servers: clusters, Dell, HP, private cloud, and VMWare, their storage/network connections, console access, and integrated product clients: antivirus, backup, Intrusion detection, monitoring, compliance, and data collection. • Created custom macros, searches, and reports in legacy Remedy ticketing system to provide better decision-making data. • Processed tickets accurately by priority within service agreements and participated in or escalated to high-profile multi-level management conference calls if causing production impact. • Asked questions in meetings on current processes and provided insight and advice to leadership on process improvements to improve consistency.• Partnered with Business, Application, Vendor, Middleware, and Database teams to troubleshoot issues, coordinated repairs with customers, dispatched techs, and created change controls when needed for recovery.• Discovered and troubleshooted change/deployment issues to avoid implementation delays.

Remote

Key member of global service restoration/recovery team on shift 24/7/365 which supported Windows servers: clusters, Dell, HP, and VMWare, their storage/network connections, console access, and integrated product clients: antivirus, backup, Intrusion detection, monitoring, compliance, and data collection. • Processed tickets accurately by priority within service agreements and participated in or escalated to high-profile multi-level management conference calls if caused production impact.• Asked questions in meetings on current processes and provided insight and advice to leadership on process improvements to improve consistency.• Partnered with Business, Application, Vendor, Middleware, and Database teams to troubleshoot issues coordinated repairs with customers, dispatched techs, and created change controls when needed for recovery• Discovered and troubleshooted change/deployment issues to avoid implementation delays.