Randy Lapointe Email & Phone Number

Saint John, New Brunswick, Canada

Alliston, Ontario, Canada

Toronto, Canada Area

• Responsible for delivering HR Services to 1000+ employees across Canada including Resource Management of Technology, Change Management and Management Consulting resources, Talent Strategy through Performance.
• Managed 9 HR specialists within an Onshore/Offshore HR delivery model, to successfully meet our Service Delivery and cost metrics
• Business Partner to Service Line leads and HR Director for Canada by ensuring efficient HR processes, appropriate Talent Strategies to productively & profitably meet our Forecasted Client demands and help support the.
• Improved profitability by creating Demand Capacity Dashboard that was reviewed directly with Entity Leadership as a pulse check on the health of our supply and demand balance, project risks, and key action items
• Lead weekly pulse calls with Entity/Finance/Recruitment/HR leadership on health of critical metrics and action items, driving conversations that increased effectiveness and tied back to leadership
• Owned/influenced several Canada/NA Human Capital projects to ensure our HC plans aligned with our Canada growth agenda

Toronto, Canada Area

Toronto, Canada Area

• Responsible for the delivery of HR S/D Management services to 500 employees and all Resources Chemical and Natural Resources clients within North America
• Created and drove Operational Capacity reviews and balancing activities with clients and entity leadership to interlock the Forecasted demand (sold + unsold), with a detailed Talent Strategy with specific HC action items
• Created and leveraged analytics, dashboards and metrics to drive our HC strategies (build, borrow, buy approaches) and progress against, increasing our ability to meet and exceed our HC plans/expectations
• Improved Forecasting accuracy and resourcing results by participating in designing and implementing a new Resource Management operating model in North America, by streamlining processes and more closely aligning HR to.
• Reduced project Delivery risks by optimizing the proposed resource plans before the work started, reducing re-work, resource delays and creating Talent Strategies.
• Exceeded or met operational S/D Metrics consistently; Filled demand trends, Overdue Demand metrics, Late time to fill metrics

Toronto, Canada Area

• Responsible for the management, coordination and delivery of Canada S/D Management function
• Managed 8-10 HR S/D specialist in delivering the HR S/D management function, in addition to owning 150+ employees within the SAP Line of Business, and several Client relationships myself
• Provided S/D reporting and metrics to HR and Business Leadership, managed the prioritization and escalation of client supply/demand issues and resolutions directly for all Canadian employees and all Client engagements
• Participated in the design, implementation and management of a new HR service model co-locating HR specialists in North America and South America to deliver the S/D Management function.
• Lead the monthly Business Partner Pulse Check meetings with our HR Client lead, ensuring our HR organization was operating within the agreed to SLA, that we were delivering success/efficient HR services and process.

Toronto, Canada Area

• Responsible for managing, coordination, delivery, prioritization and escalation on all client supply and demand processes / activities for 300+ employees and several client engagements
• Understand all current and future demands for the client engagement and develop sourcing plan to ensure optimal usage and prioritization, and help identify alternative sourcing options as needed
• Balance both the “strategic” and "transactional" elements of client level supply/demand managementby assisting project engagement executives in defining and filling resource requirements by identifying and evaluating.
• Drove additional Human Resource Activities for the Service Lines I supported including: performance management, career counseling/coaching, staffing/workforce management, new joiner orientation and employee relations.

Human Resources Management

Bachelor’S Degree, Labor And Industrial Relations

Labour Relations Student