• Responsible for delivering HR Services to 1000+ employees across Canada including Resource Management of Technology, Change Management and Management Consulting resources, Talent Strategy through Performance Management, Compensation, Recruitment & Selection, Succession planning, engagement analysis and Change Management• Managed 9 HR specialists within an Onshore/Offshore HR delivery model, to successfully meet our Service Delivery and cost metrics• Business Partner to Service Line leads and HR Director for Canada by ensuring efficient HR processes, appropriate Talent Strategies to productively & profitably meet our Forecasted Client demands and help support the Canada growth agenda• Improved profitability by creating Demand Capacity Dashboard that was reviewed directly with Entity Leadership as a pulse check on the health of our supply and demand balance, project risks, and key action items • Lead weekly pulse calls with Entity/Finance/Recruitment/HR leadership on health of critical metrics and action items , driving conversations that increased effectiveness and tied back to leadership• Owned/influenced several Canada/NA Human Capital projects to ensure our HC plans aligned with our Canada growth agenda

• Responsible for the delivery of HR S/D Management services to 500 employees and all Resources Chemical and Natural Resources clients within North America• Created and drove Operational Capacity reviews and balancing activities with clients and entity leadership to interlock the Forecasted demand (sold + unsold), with a detailed Talent Strategy with specific HC action items• Created and leveraged analytics, dashboards and metrics to drive our HC strategies (build, borrow, buy approaches) and progress against, increasing our ability to meet and exceed our HC plans/expectations • Improved Forecasting accuracy and resourcing results by participating in designing and implementing a new Resource Management operating model in North America, by streamlining processes and more closely aligning HR to our client/entity leadership• Reduced project Delivery risks by optimizing the proposed resource plans before the work started, reducing re-work, resource delays and creating Talent Strategies.• Exceeded or met operational S/D Metrics consistently; Filled demand trends, Overdue Demand metrics, Late time to fill metrics• Managed, coached & mentored a team of 9 HR professionals facilitating their ability to deliver the resource management outcomes expected by the business

• Responsible for the management, coordination and delivery of Canada S/D Management function• Managed 8-10 HR S/D specialist in delivering the HR S/D management function, in addition to owning 150+ employees within the SAP Line of Business, and several Client relationships myself• Provided S/D reporting and metrics to HR and Business Leadership, managed the prioritization and escalation of client supply/demand issues and resolutions directly for all Canadian employees and all Client engagements• Participated in the design, implementation and management of a new HR service model co-locating HR specialists in North America and South America to deliver the S/D Management function.• Lead the monthly Business Partner Pulse Check meetings with our HR Client lead, ensuring our HR organization was operating within the agreed to SLA, that we were delivering success/efficient HR services and process, and was accountable for any issue resolution that was required as a result of our Pulse Check meeting

• Responsible for managing, coordination, delivery, prioritization and escalation on all client supply and demand processes / activities for 300+ employees and several client engagements• Understand all current and future demands for the client engagement and develop sourcing plan to ensure optimal usage and prioritization, and help identify alternative sourcing options as needed• Balance both the “strategic” and "transactional" elements of client level supply/demand managementby assisting project engagement executives in defining and filling resource requirements by identifying and evaluating suitable candidates for open resource requests• Drove additional Human Resource Activities for the Service Lines I supported including: performance management, career counseling/coaching, staffing/workforce management, new joiner orientation and employee relations, training and development and succession planning