Randy Light Email & Phone Number

Raleigh-Durham, North Carolina Area

Responsible for developing and implementing the development strategy for the Alliance of AIDS Services-Carolina. Also responsible for achieving the agencies fundraising goals and engaging sponsors in ongoing service activities. This includes leveraging key relationships and contacts within and outside of the agency network to ensure meeting revenue goals.Other responsibilities include:* Implement annual development plan and strategy.* Lead and manage the agencies overall development efforts to raise annual budget of $200,000.* Cultivate and maintain relationships with current and potential corporate & foundation sponsors, and individual donors.* Develop and grow individual donor base.

Raleigh-Durham, North Carolina Area

Processing and pricing of all inventory received at location, Monitoring procedures to ensure that inventory is released onto floor in timely manor, Open and closing store procedures, Customer service, cash/credit card processing and store accounting procedures

Raleigh-Durham, North Carolina Area

Opening Manager for hotel in November 2003Increased Customer Service scores from bottom 50% to top 25% in less than 6 months with continued staff training and development.Reduced outstanding City Ledger balance from over $100,000 to less than $30,000 in less than 6 months by implementing quality control and time management procedures in accounting department.Staff retention--no front desk turnover in last 2 years of position with continued staff training and development.

Various Locations Throughout United States

Traveled extensively throughout the United States training hotel front end staff and sales team on customer service procedures, sales and phone presentation to improve revenues, increase customer loyalty and inspire employees. The goal is to motivate employees to deliver legendary customer service to guests by teaching your hotel's front desk and reservations departments to ask the right questions, sell the value of your hotel and to ask for the reservation. Increase customer satisfaction, conversion rates and raise ADR with engaged employees.

Cary Nc

Responsible for daily operation of 140 room hotelCompleted scheduling, deposits, front desk and housekeeping operations, etcAlso worked as on site sales coordinator in absence of Sales ManagerDaily departmental inspections of departments for quality control and customer service

Raleigh-Durham, North Carolina Area

Responsible for daily operation of 130 room hotel and all aspects of scheduling, payroll, deposits and customer service

Raleigh-Durham, North Carolina Area

Responsible for the Front Office and Customer Service operation of 200 room , full service hotelResponsible for scheduling of all front office and transportation staffAssisted group sales and banquet staff on room/group setup proceduresworked closely with restaurant and housekeeping managers to ensure that all departments in hotel operated as a team

Raleigh-Durham, North Carolina Area

Responsible for daily operations, scheduling of front office and housekeeping staff for 70 room hotel.Responsible for all Sales activity both new and existing accountsResponsible for Accounting procedures, payroll processing, debt collection, etcAlso assisted Regional Manager with operation of other area locations and acted as liason and information for those locations in Regional absence.

Bachelor Of Science (Bs), Business Administration And Management, General

General Studies