Responsible for issuing auto applications in a timely manner.Worked closely with agent's office to insure applications were correct. Researched applications for discounts.Applied payments and advised agents if the payment was incorrect. Met or exceeded service and quality standards every review period

Responisble for being a liaison between the agent's office and the different divisions.Handling phone calls in a timely and efficient mannerEntered details such as payments, account information and call logs into the computer system. Accurately documented, researched and resolved customer service issues.Defused volatile customer situations calmly and courteously.Apply payments and research ongoing bills and refunds.

Responsible for handling cash transactions and providing excellent customer service.Answered customer telephone calls promptly and in an appropriate manner. FilingSet appointmentsDescribed products and services in detail.Received customer payments.Determined customer needs by asking relevant questions and listening actively to the responses.