Randy Lough Email & Phone Number

Greater St. Louis

St. Louis And The Mid-West Region

Accountable for enhancing the client experience by overseeing a diverse troubleshooting team of windows and patio door experts serving 48 key customers throughout the Mid-West region spanning 15 states.- Conduct training for professional development to optimize exceptional customer service. Gather and determine root cause and garner data-driven feedback to implement corrective actions as needed.- Liaise with supply chain and logistics teams at regional warehouses and the manufacturing plant to facilitate continuous improvement and quality control processes within each market. - Strategize with product engineers QA/QC, and marketing managers on ongoing technical enhancements for existing and new product introductions.

Maryland Heights, Mo

Ensured a quality customer experience by serving as a trusted consultant on assigned job-site measurements. Set realistic expectations with the homeowner of what they can expect during the installation.- Achieved job-site suitability for the installation process by clarifying with the homeowner on suitable solutions that prevented and resolved issues with the installation crews.

St. Charles, Mo

Supervised mitigation projects supervising 27 employees (including seven project managers) and handled administrative operations, including hiring, training, and performance management. - Managed an assigned fleet of vehicles and equipment and conducted detailed inspections of job sites before, during, and after to ensure HAZMAT guidelines were followed.- Empowered teams through informative coaching providing critical feedback and recommendations for corrective actions to retain and motivate a high-performing workforce. - Acted as a vital point of contact between customers, insurance companies, and the insured while ensuring proper staffing levels were maintained that contributed to increasing sales in the mitigation division by 17%. - Oversaw operational effectiveness and individual performance programs driving innovative strategies and solutions for continuous improvements in customer service, workflow efficiency, and conflict resolution.

Saint Louis, Mo

Directed daily operations overseeing 48 and fleet management while serving as an energetic brand ambassador promoting a unique concept of moving services throughout the St. Louis metropolitan area.- Organized training for employees and supervisors on ethical business practices, standard policies, and procedures to ensure they were performing at the highest level that played a significant role in the company earning numerous “Super Service Awards” from Angie’s List®.

Fenton, Mo

Supervised a diverse staff of approximately 50 employees and crew members while directing all areas of the project lifecycle that consisted of the scope, developing & implementing quality assurance plans, performing site specifications, and documenting completed work. - Oversaw budgets and expenditures for any capital purchases and provided regular updates to owners, contractors, construction workers, and city zoning officials with a focus on delivering the completed project within the targeted deadline. - Managed several major construction projects up to $2 million while spearheading initiatives to promote a culture of safety awareness, diversity, and inclusiveness for a productive work environment.

Saint Louis, Mo

Set up appointments for home improvement measurements and services. Met with customers to review work orders for accuracy and alignment with customer needs. Coordinated procurement of construction materials with accountability for overseeing services and repairs for special issues. - Closely reviewed job sites, making measurements, creating material lists, taking photographs, and noting issues for review with installation crews.- Demonstrated consistent record of customer satisfaction and return business due to accuracy and efficiency in job-site management and customer relations.

Saint Louis, Mo

Supervised top-flight team of 11 warehouse employees. Managed and routed six-truck delivery fleet. Composed, compiled, and proofread spec sheet booklets and operation/maintenance manuals. - Successfully investigated and rapidly resolved inventory discrepancies identified through daily cycle count.

Bachelor Of Arts - Business Management, Organizational Studies/ Industrial Psychology

Systems And Security Administator

Microsoft MTA-Networking Fundamentals, Cisco CCENT, CompTIA A+ 220-901, CompTIA A+ 220-902, CompTIA Security+

Computer Programming

At Sanford-Brown I graduated as a Computer Programmer in RPG and COBOL. My minor was Accounting.