Randy Lough Email & Phone Number

Greater St. Louis

St. Louis And The Mid-West Region

Accountable for enhancing the client experience by overseeing a diverse troubleshooting team of windows and patio door experts serving 48 key customers throughout the Mid-West region spanning 15 states.- Conduct training for professional development to optimize exceptional customer service. Gather and determine root cause and garner data-driven feedback to.

Maryland Heights, MO

Ensured a quality customer experience by serving as a trusted consultant on assigned job-site measurements. Set realistic expectations with the homeowner of what they can expect during the installation.- Achieved job-site suitability for the installation process by clarifying with the homeowner on suitable solutions that prevented and resolved issues with.

St. Charles, MO

Supervised mitigation projects supervising 27 employees (including seven project managers) and handled administrative operations, including hiring, training, and performance management. - Managed an assigned fleet of vehicles and equipment and conducted detailed inspections of job sites before, during, and after to ensure HAZMAT guidelines were followed..

Saint Louis, MO

Directed daily operations overseeing 48 and fleet management while serving as an energetic brand ambassador promoting a unique concept of moving services throughout the St. Louis metropolitan area.- Organized training for employees and supervisors on ethical business practices, standard policies, and procedures to ensure they were performing at the highest.

Fenton, MO

Supervised a diverse staff of approximately 50 employees and crew members while directing all areas of the project lifecycle that consisted of the scope, developing & implementing quality assurance plans, performing site specifications, and documenting completed work. - Oversaw budgets and expenditures for any capital purchases and provided regular updates.

Saint Louis, MO

Set up appointments for home improvement measurements and services. Met with customers to review work orders for accuracy and alignment with customer needs. Coordinated procurement of construction materials with accountability for overseeing services and repairs for special issues. - Closely reviewed job sites, making measurements, creating material lists.

Saint Louis, MO

Supervised top-flight team of 11 warehouse employees. Managed and routed six-truck delivery fleet. Composed, compiled, and proofread spec sheet booklets and operation/maintenance manuals. - Successfully investigated and rapidly resolved inventory discrepancies identified through daily cycle count.

Bachelor Of Arts - Business Management, Organizational Studies/ Industrial Psychology

Systems And Security Administator

Microsoft MTA-Networking Fundamentals, Cisco CCENT, CompTIA A+ 220-901, CompTIA A+ 220-902, CompTIA Security+

Computer Programming

At Sanford-Brown I graduated as a Computer Programmer in RPG and COBOL. My minor was Accounting.