Respond to inquiries via email or phone, and resolved issues efficiently and professionallyUpdate and authorize high volume of customer requests as new orders or change ordersRespond to urgent requests involving emergency add on requirements or replacement equipment and expedite accordinglyAssist in technical troubleshooting and facilitate to appropriate technical specialistAssist in logistics support for delays or emergency shipments and facilitate as neededTrain new CSR's… Show more Respond to inquiries via email or phone, and resolved issues efficiently and professionallyUpdate and authorize high volume of customer requests as new orders or change ordersRespond to urgent requests involving emergency add on requirements or replacement equipment and expedite accordinglyAssist in technical troubleshooting and facilitate to appropriate technical specialistAssist in logistics support for delays or emergency shipments and facilitate as neededTrain new CSR's on procedures and workflow Show less

Manage all aspects of project or eventCoordinate vendor, contract/freelance, hourly technicians, supplier and other services based on project requirementsMonitor project budget, costs and expensesCoordinate project billing with managementProcess invoices, purchase orders and expenses for individual vendors

Managed all aspects of Ford Communications Services providing a seamless, interactive multimedia eventCoordinated billing with upper managementMonitored equipment, equipment maintenance and inventoryProvided client invoicing, vendor invoicing and budget maintenanceOversaw training programs, event scheduling and proper procedureAssumed major responsibility for event planning