• Conduct technical troubleshooting and repair for telecommunications services to maintain customer satisfaction and service reliability.• Ensure compliance with federal security regulations for telecommunications, safeguarding personal identity and protected communication information.• Demonstrate comprehensive knowledge of telecommunication products, including home phones, cellular phones, home security systems, television packages, and home internet, driving product/service sales and adoption

• Managed logistics and financial aspects of significant events, ensuring adherence to strict budgets and successful accommodation of 700+ attendees.• Provided administrative and secretarial support to office leadership, earning a nomination for student worker of the year.• Organized statewide events, securing necessary resources and venues for consistent program execution.• Developed and expanded social media presence on platforms like Facebook and Instagram, achieving a following of over 500 across channels.

• Managed a team of ambassadors to coordinate marketing campaigns, enhancing mobile application downloads and brand awareness through strategic event pop-ups and partnerships.• Developed multimedia content for Instagram and TikTok using Canva, Adobe Photoshop, and CapCut to increase social media engagement.• Oversaw budget allocation for campus events and social media campaigns, delivering detailed cost analysis and reporting on expenditures.

• Analyzed customer requirements to enhance marketing approaches for a portfolio of software products, leading to improved client engagement and potential sales channels.• Created and implemented customized marketing strategies that aligned with consumer preferences, driving efficient lead generation and appointment setting processes.• Streamlined appointment coordination through strategic marketing efforts, bolstering the connection between consumer needs and available software services.• Utilized Microsoft office to create data reporting doccuments and team communication