Orchestrate a broad range of business operations within corporate, small business, and franchise environments including HR management, strategic planning, P&L oversight, customer service, staff recruiting and retention. Wealth of experience in navigating within non-union and union-represented work settings. Recognized as an operations and HR business partner and Leader as a Coach. Well versed in designing and facilitating strategic organizational processes and initiatives, and building strong learning and development programs. Strong academic credentials: Executive Master of Business Administration and Bachelor of Business Administration in Industrial Relations and Human Resource Planning. Military ServiceServed in U.S. Army as Captain in Field Artillery and Military Intelligence.Honorably Discharged.CAREER HIGHLIGHTS• Started Barnes & Noble’s Kid’s Café Program at the request of company President through sourcing and procurement of new products, developed marketing and promotions plans, partnered with strategic vendors, and created and executed a training program for 350 cafes with incremental sales of over $500,000 in 1st year.• Created a weighted competency model that rewarded high-performers by establishing a cross-functional task force to evaluate current and desired future employee annual reviews, gained buy-in and approval for the new process, and coached supervisors at all levels of best practices to effectively compose and deliver performance discussions resulting in a cohesive message benefitting all parties.• Acted as the primary integration HR Partner for over 100 mergers & acquisitions by coordinating migration of new employees’ benefits, payroll, workers compensation, and HRIS to the new parent company and effectively worked with various departments to utilize change management ensuring a smooth transition and integration. • Oversaw annual learning and development classes for over 200 stores’ district leaders, salary and hourly employees, totaling over 1500 classes, by establishing a formal program and calendar to facilitate leadership curriculum resulting in over 100 leaders being promoted to more senior roles.• Coordinated responses and resolutions for over 2000 grievances annually resulting in an average resolution of less than 7 days, direct coordination of mediation settlements, and a reduction of cash expenditures by over $100,000 annually.
Listed skills include Employee Relations, Human Resources, Employee Training, Performance Management, and 31 others.