Randy Mchale Email and Phone Number

Linux/Windows System Administrator and Help Desk Supervisor-Administered Local and off site Linux and Windows Servers on the following Platforms: OpenSUSE, Ubuntu, Fedora, Centos, Windows 2000 and 2003.-Creating and updating documentation for all systems and procedures.-Daily monitoring, troubleshooting, and maintaining of File, Windows System Update, SQL, Web, Finance, and Asterisk VOIP Phone Servers.-Reviewed and maintained contracts related to the IT Department, saving the company money by eliminating seldom or unused services.-Supervised Help Desk operations and Staff, monitoring response times, overseeing solutions, teaching troubleshooting skills, documenting help desk standard operational guide, implemented help desk ticketing system and ensuring quality support was provided to all computer users.-Implemented the organization of the Server and storage room creating an organized usable work area.-Planned replacement of Kennedy Information computers ensuring they meet the business needs of each business group.-Provided Help Desk support as required to ensure the quality of support was maintained.September 2003 – August 2007 Smiths Medical Keene, NHProject Analyst/Customer Support Analyst-Supported a global network of 2700+ users.-Core member of the Global Help Desk Managing Setup, Deployment, Training and use to implement a Global Help Desk for Smiths Medical.-Designed a Computer Lab for computer setup, repair, and deployment, improving service turnaround time.-Designed a PC Training Lab for the training employees.Daily Maintenance of Smiths Medical Intranet Site.Daily Operation and Maintenance of the Honeywell Door Badge system.-Installation, Operation and Maintenance of Keene Phone systems.Coordinated and implemented repairs at North American facilities.-Managed, planned and coordinated the site changes globally.-Administered Windows NT, 2000 and 2003 Servers.