Randy Mercado Email and Phone Number

Responsible for managing and maintaining an organization’s technology infrastructure to ensure optimal performance, security, and availability. My role involves overseeing servers, networks, operating systems, and other technology systems that support daily business operation.• IT Infrastructure Management: Administering servers, networks, and hardware as well as software applications, ensuring efficient operations and are up-to-date.• Security and Compliance: Implementing security protocols, managing firewalls, antivirus software, backups, and ensuring compliance with industry standards and regulations.• System Monitoring and Maintenance: Monitoring system performance, identifying potential issues, and applying updates, patches, and configurations to prevent downtime and vulnerabilities.• Network and Connectivity: Managing networks, including local area networks (LAN), wide area networks (WAN), and VPNs, ensuring connectivity and communication within the organization.

Experienced technical support professional with a focus on network connectivity. Skilled in assessing hardware requirements, designing topologies, and configuring devices for seamless connectivity between remote branches and offices. Proven ability to identify and troubleshoot complex network issues to provide reliable technical support. Dedicated to delivering exceptional service to every customer.

Visual inspection of Zamil Offshore vessels to identify hardware requirements / readiness for Saudi Aramco Digitalization Transformation requirements; Writing Python scripts to access data through API; Develop Dashboard with live-streaming data sourced from various instrument readings (IoT): Fuel Consumption, Tank Levels, Engine Temperatures, Vessel Locations, and other critical alarms associated with engine performance

SAP User/Analyst - Analyze workflows on SAP based application Marine Operations Management System (MOMS); Develop (Front End Design), published, and managed the Marine Fleet Management Dashboard to analyzes the KPIs of almost 300-vessels using Power BI Desktop and Power BI Server; (Other dashboard developed: Vendor Performance Evaluation, Vessel Breakdowns, Contracts Compliance, and COVID 19 Tracking); Identify and analyze performance gaps on KPIs; Develop, document, and update changes on processes.

Worked under PMT (Project Management Team) on conceptual design and review of communications and network facility for Kingdom Stadium Project (KSP). Co-author of Data Protection Program Manual for CIPP (Community Infrastructure and Public Projects) Planning & Performance Management Division

Led the implementation of corporate network from ground-up: Installation of Servers, Gateway Security, IPS/IDS, Tape Libraries, UPS, IP PBX Management, and LAN Expansions; Update of Network Topology; Firewall rules management; VLAN configurations; IP Routing and SwitchingAccomplishment: Completed project two weeks earlier than schedule

Provide technical support for Daewoo and JGC’s LAN; Developed in-house application to monitor welding progress. Assisted on site visits to monitor installed spools and equipment/instrument.

Installation and configuration of Cisco routers, switches, network printers, and other computer peripherals; Provide on-site / off-site (satellite clinics) technical support to all users.

Introduced Ethernet LAN in the company; Installation/configuration of Win NT4 Server; Asst. AS/400 System Administrator; Setup of VHS to VCD conversion software and hardware; Served as a quality assurance analyst and tester for computer-related products; Repair and maintenance of all PCs and POS (Point-of-Sales) printers; Accomplishments: 50% cost saving in LAN implementation

Responsible on total performance of branch operation; Supervise on time delivery and setting up of computers to clients; Supervise timely repair/maintenance of computers under maintenance contract; Review or maintenance agreement/contracts; Supervise and train locals on installation of and setting up of LAN (Local Area Network).Accomplishments: Increased sales; repositioned the branch office role as the leading after-sales-support provider among other competitors.

Troubleshoot network outages for remote branch offices; Perform disaster recovery for IBM AS/400 Server. Perform daily, weekly, and monthly backup; Generate day-end reports (Sales figures / Inventory / Acct. Receivables / Acct. Payables). Repair and maintenance of PCs and POS

On field Network / PC Technician; Delivery and setup of PCs, Power System (UPS), Printers, and other computer peripherals; Assist on planning and setting up of LAN

Maintenance and Administration of LAN (Novell Netware); Trouble-shoot network outages; Repair and upgrade of PCs; Virus detection and removal; Programming modules for printing daily poultry production (detail and summary of mortality rate, birds weight, table-eggs production, hatchery production, etc.); Encoding of Poultry Data (hatchery production, mortality rate, vaccination, temperatures, and all details of day-to-day poultry operation)