Principal IT Services (ITS) Business Advisor within H2HBS' ITS consulting practice. I provide visionary and pragmatic ITS advisory and operations/process support to IT service providers and IT service customers. I help ITS providers realize the full market potential of their IT service portfolios, and I help ITS customers realize maximum value from their external IT service providers and related contracts.I specialize in ITS Business and Sales Development, ITS Customer Relationship Management and, ITS Provider (Supplier) Sourcing, Management and Governance.Working seamlessly with H2HBS' partner network, I am able to build and mobilize complete end-to-end ITS commercial operations for start-ups and companies looking to transform and improve their current commercial lead-to-cash (L2C) processes and operations. Conversely, I am also able to provide effective ITS vendor/provider governance and risk management services to companies looking to establish new external ITS engagements or improve existing external ITS engagements and service provider relationships. I support clients both remotely and onsite as needed to achieve my client's goals and objectives. My services are available on an on-demand and part-time (fractional) basis with flexible rates and payment terms to meet client business plan needs. I also offer engagements on a shared risk/reward and work-for-equity basis where mutual value potential exists.

Responsible for establishing new business relationships and engagements focused on strategic and target customer accounts and vertical business marketplaces.Developed and mobilized target client business development programs and execution plans (sales motions). Led and managed pursuit of strategic and complex business opportunities and related service solution(s), developing proposals and delivering client presentations.Dedicated to Brookfield Asset Management (BAM) and related Brookfield portfolio companies globally in 2024. Led and managed engagements with new BAM companies based on in-depth client research and mutual value creation potential.

Led commercial business functions (marketing, sales, channel partnerships) and operations of WatServ focused on achieving the company's growth objectives.Co-developed company's cloud services go-to-market strategy and business plans, including company branding, lead generation, service offering portfolio development, commercial strategies (e.g., pricing) and practices, and external partnership development and engagement (e.g., Microsoft, AWS, Google). Implement a digital and integrated lead-to-order management platform based on external cloud services such as Zoominfo/Demandbase, HubSpot, and Microsoft Dynamics CRM for sales and marketing. Recruited and managed cross-functional team of 12 highly skilled marketing, sales development, and partner development managers.Led strategic and complex business development programs and engagements (new business pursuits).Oversaw the development and execution of strategic growth programs for parent company Brookfield Asset Management (BAM) and other Brookfield portfolio companies. Led and managed all new business/growth engagements with Brookfield companies. Developed tailored service offerings and commercial business practices for Brookfield companies. Supported ongoing client relationships in collaboration with WatServ's Client Success and Service Delivery Management teams.Pinnacle Achievement: Contributed to tripling the company's revenue over a four-year period, including dramatically increasing WatServ's brand awareness and industry recognition as a dominant North American cloud computing service provider.

Managed IT business relationships with multiple Brookfield Asset Management (BAM) business partners (internal BAM business functions and external BAM portfolio companies). Led annual business planning and budgeting with BAM business partners, including quarterly business and budget reviews. Provided senior relationship management support to BAM business partners focusing on achieving target IT service levels, quality, performance and assurance.Provided IT service solution proposals and recommendations focused on improving the performance of BAM business partners' IT operations capabilities through Brookfield's global shared IT service model and standardized IT service offerings.Pinnacle Achievements: Assist in achieving the adoption and establishment Brookfield's new global standardized and global IT services and cost sharing methodology with Brookfield business groups and operating companies worldwide. Secured the participation and involvement of several "new" Brookfield business groups and operating companies in the new global IT solutions platform and associated cost sharing business model.

Led team and program to establish standardized IT service procurement and vendor management practices across Brookfield's global operations (NA, Europe, Australia). Co-led the expansion of Brookfield's global IT Shared Services business strategy and operating model, including the selection and onboarding of new IT service providers to support the continued consolidation of Brookfield's global IT operations, including the mobilization of new global SIAM and Service Desk operations.Developed and negotiated multiple service level agreements with multiple service providers for a broad range of outsourced IT services.Pinnacle Achievements: Co-led establishment of the first centralized/global business function and team focused on the procurement of IT assets and external services. Established multiple global master service agreements with Tier 1 IT service providers. Led vendor selection and contracting program for Brookfield's 2nd phase of IT services outsourcing establishing and onboarding 6 new global IT services contracts within 12 months. Co-devise and negotiated a global and overarching IT SIAM (IT Service Integration and Management) contract with Tier-1 global SIAM service provider (Capgemini)

Oversaw the modernization of Brookfield's IT infrastructure platforms and operations as part of a global, enterprise-wide IT operations and governance consolidation and integration program. Co-led RFP process with three global Tier 1 IT service providers. Co-led service level agreement development and contract negotiations with selected provider(s).Co-led transition of IT operations to external service providers involving IT operations in NA, Europe and Australia.Contribute to the design and implementation of a new enterprise, global shared services IT organization design and staffing plan to deliver modernized and standardized IT service offerings and solutions to Brookfield operating groups globally.Lead vendor/contract management functions and retained internal (global) IT operations teams and functions upon completion of outsourced IT operations go-live.Pinnacle Achievements: Co-led and supported global IT transformation program that achieved the primary objective of establishing a modernized and globally unified/standardized IT delivery foundation that is leveraged by Brookfield's international operating groups/companies and funded through a common shared service cost allocation (charge back) model. Business impact included reduced operational risk, reduced operational costs, and established consistent IT support (capabilities, service levels) for Brookfield businesses worldwide.

Played a pivotal role as a member of the senior business relationship team for the Rogers Communication account, overseeing an extensive IT data center/infrastructure outsourcing agreement. Managed account and service agreement governance programs, as well as contract operations and administration functions. Successfully developed and secured IT service contract amendments and add-ons aimed at modernizing and enhancing Rogers' legacy IT platforms, including the establishment of Roger’s first private cloud platform to support next-generation e-commerce systems.

Provide leadership and oversight of mid-sized IT outsourcing contract startup/launch for new customers in the Canadian banking and wealth management sectorsProvide leadership and negotiation support on multiple customer contracts. Develop and implement standardized business operations and processes for existing and new customer IT outsourcing contacts to improve flow of operationsCreate forward looking business plans and associated financial forecasts and projections for key segments of the Canadian financial services marketplace and current/target account base.

Member of relationship management team for Canadian Imperial Bank of Commerce (CIBC) account. Manage client relationship team with a view to ensuring 14 staff perform at a senior level in front of and for responsible bank-wide lines of business. Support customer and contract governance operations in an effort to promote high customer satisfaction, contract compliance, effective demand management and dispute resolution,

Member of HP Canada's Managed Services group focused on new business development. Developed complex IT service solutions involving the full range of HP services and products, including external partner solutions.Market assessment and evaluation with focus on identifying and qualifying target accounts (segmentation). Proactively engaged target accounts and inbound marketing qualified leads.

Responsible for pre-sales support to sales teams focused on financial services verticals and Fintech business solutions and service offerings. Assist in development of strategic account sales planning and execution. Provide relationship support for strategic and "mega-deal" customer opportunity pursuits (bids) requiring dedicated engagement and focus with long timelines and duration (> six months). Performed sales lead role on CA$550M HR Outsourcing (HRO) opportunity with tier-one Canadian bank resulting sale of first and largest HRO contract in Canada. Support HRO opportunity pursuits across North America region.

Responsible for establishing new business relationships and engagements focused on strategic and target accounts and vertical business marketplaces.Develop and mobilize new customer relationship and business growth programs and execution plans.Lead and manage the pursuit of strategic and complex business opportunities and related solutions. Pinnacle Achievements: Contributed to winning multiple contracts from the Government of Ontario to design, implement and support the Government of Ontario's first fully digital/online data transfer (EDT) platform supporting multiple government ministries including the Ministry of Transportation (Driver Record Abstract), Ministry of Natural Resources - Parks (online and park office POS payments), Solicitor General and Service Ontario (Service Ontario Kiosks Gen 1).

Lead and manage team responsible for compute and network infrastructure platforms for corporate IT business systems and applications.Architecture lead for national infrastructure (compute, networking, security) and platforms supporting new/modernized cellular billing applications(CBIS NS90) and related customer support/call centre and business operations and analytics platformsManage team of 8 specialists responsible for compute, data and voice networks, and security infrastructure technologies.Oversee design, implementation, and on-going support of Cantel's corporate and regional data centers.Pinnacle Achievement: Architected and oversaw the deployment of a state-of-the-art, Canada-wide data network to support (billing/administrative functions) the national rollout of Canada's first mobile (cellular) voice and data services (Mobitex).

Provide technical advisory support to sales organizations focused on Digital compute (PDP, VAX), networking, and office automation products lines.Perform role of Regional (Canada) Product Specialist for Digital's communications applications and solutions (inc. DECnet, ISO/OSI, X.25, X.400, and IBM SNA interconnect products)Provide on-going proposal development/bid support to national sales teams.Serve as Product Demonstration Lead at regional trade show events, customer presentations, and as part of strategic bids and sales pursuits (focus on bid oral presentations).Pinnacle Achievement: Member of the DEC bid team (focused on OSI network infrastructure architecture) that contributed to the award of the $500 million Canadian Automated Air Traffic Control System (CAATS) project to Hughes Aerospace. https://www.latimes.com/archives/la-xpm-1989-11-24-mn-345-story.html

- Regional field services technician for Digital compute (PDP, VAX) products- Regional installation team member for Digital VAX and Data Communications Product Lines