Randy Nasso Email & Phone Number

Chili, Ny, Us

Rochester, New York, United States

Investigates procedural aspects of Trade Compliance investigations, including interviewing employees, reviewing documents, process mapping processes and procedures, and identify improvement opportunities. Works with business representatives to conduct root cause analysis and develop effective corrective actions plans for violations of export regulations and company policy.Analyzed year over year trending linked to Reportable Compliance Incidents. Created new reporting that can be leveraged for metric development, which included the ability to identify the primary drivers in each Incident. Created a Root Cause & Corrective Action process that is used for all investigations. Developed and led multiple process improvement initiatives that were a result of the root cause analysis conducted.

Responsible for workgroup performance including Billing, Order Processing, Collections, and other Customer Requirements for 11 major accounts, with 18K machines in field and invoicing $182M in yearly revenue. • Provided guidance and direction to ensure monthly targets were achieved, participated and conducted meetings to assist sales, internal operations, and the customer to resolve process questions or potential issues.• Created documentation and conducted monthly and quarterly operations reviews.• Organized and supported the GCNA Program Manager with process improvements and six-sigma quality projects.• Assisted the Customer and Sales Teams by analyzing data trends and communicating process improvement opportunities.Accomplishmentso Achieved 98% billed revenue per month with less than 0.20% aged errors.o Reduced past due invoice aging by $2.2M. o Implemented an auto lease payment application process for 8.4K machines and $2.3M per month. o Identified a robotics project and documented the requirements to reduce the manual work by 4 days per month for the lease payment application process.

Collaborated with the Base Business Center of Excellence (COE) Leader to set the vision and implement the Billing, Audit Process, Training, and Meter Acquisition strategies for a $5B leasing portfolio organization. • Led a 14-person Operational Support team focused on accurate and timely billing of ~300K invoices per month.• Provided day to day operational performance support and strategic guidance to a 50+ offshore Meter Acquisition team. • Provided guidance and direction to Project Managers to prioritize and deliver strategic projects, from inception to full deployment.• Led 3 offshore transitions of Billing processes; documented processes and identified improvement opportunities; provided requirements for a CRM system to enable customer-focused support and included workflow technology; developed a Statement of Work (SOW) with direct metric’s focusing on continuous process improvements and cost reductions. Accomplishmentso Increased Meter Acquisition from 43% to 92%o Increased automated meter submissions from 2.1K to 150K per montho Reduced Billing Quality adjustments by $90Mo Reduced billing defects by 60%

GE trained and certified Lean Six Sigma Black Belt with a proven background in applying Quality tools and applications to enable organizational improvements in productivity, cost savings and improving their response to customers.• Completed statistical analysis using several Minitab tools, including chi-square, control charts, moods median, regression and binary linear regression testing.• Identified process variation, documented requirements, calculated revenue and productivity impacts, completed system testing and implemented new processes. • Conducted project toll-gate reviews to Senior Management and cross-functional COE’s communicating project status and risks.Accomplishmentso Automated a manual adjustment process that removed 17 manual processing steps, enabled 27 FTE of productivity, delivered to plan and $200K under budget.o Enhanced an estimation algorithm that increased sigma from 2.6 to 3, reduced meter reject errors by 31%, decreased adjustment volume by 20% and delivered 1.6 FTE of productivity.

Participated in the day to day operations and support of the Meter Team, including analysis of information and business processes to increase meter acquisition. Participated on project teams and was a key contributor in developing plans and processes to reduce errors and drive productivity.