Leading the charge to deepen customer relationships and drive strategic growth at Twin State Technical Services. Collaborating with C-level executives across key industries to align technology solutions with their business strategies. Building and leading a high-performing team to deliver exceptional customer experiences across Networking, Technology, Business Process Improvement, Software Development, and Web Design. - Spearheading strategic initiatives to expand the company's presence in the Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) markets. - Cultivating strong relationships with key technology vendors to optimize solutions and drive innovative initiatives. - Defining project scopes, managing pricing and contracts, and overseeing successful project delivery to ensure customer satisfaction. - Providing leadership and development on strategic initiatives to drive organizational growth and market penetration.

As CTO at Twin State Technical Services, I lead the company’s technology and revenue growth strategies with a focus on innovation and operational excellence. My role encompasses overseeing all technology operations, driving product development, and managing key vendor relationships to enhance service delivery and market presence.Product Innovation & Revenue Growth: Spearheaded the development of a groundbreaking product that significantly increased sales, contributing to a 100% rise in profits. Implemented strategic initiatives that doubled gross revenue, positioning the company for sustainable growth.Operational Efficiency: Streamlined internal operations to boost efficiency and reduce costs. Led efforts to integrate new vendors, expanding service offerings and optimizing operational workflows.Visionary Leadership: Established and communicated the company’s technology vision, guiding advancements with a strong focus on customer satisfaction and alignment with business goals. Directed strategic development and future expansion initiatives.Cross-Department Collaboration: Collaborated with marketing, client development, finance, and learning innovation teams to recommend and implement technologies that enhance efficiency and effectiveness. Championed staff training programs to improve performance and foster a culture of continuous learning.Research & Implementation: Conducted research on emerging technologies to identify opportunities for implementation. Ensured that technical resources were aligned with the company’s short- and long-term objectives.Budget & Resource Management: Managed technology budgets and timelines, ensuring prudent use of resources and alignment with organizational goals. Acted as the primary advocate for technology solutions, driving impactful results across the company.Recognition: Honored as a Transformational CTO in 2023 for significant contributions to the industry, reflecting a commitment to innovation and excellence.

As the Director of IT at Mississippi Bend AEA, I led the technology and security strategies across 35 partner locations, overseeing the IT infrastructure and software development for a diverse user base of over 8,000 staff and 50,000 students. My role involved implementing innovative solutions to enhance operational efficiency and secure critical data.Enterprise IT Leadership: Directed all IT and security operations, managing a multidisciplinary team including IT, security, project management, operations, audio/video, and vendors. Ensured scalable and secure technology solutions across multiple locations.Cybersecurity Expertise: Led advanced cybersecurity initiatives, including pen testing, vulnerability management, MFA, and compliance, to safeguard data and ensure robust security measures. Implemented comprehensive disaster recovery planning to minimize downtime and maintain business continuity.Operational Efficiency & Cost Savings: Implemented a secure cloud-based fiber Internet solution across 35 sites, enhancing speed and scalability while achieving over $30k/month in savings. Exercised strategic business acumen to increase IT and security capabilities while reducing departmental spending by over $400k/year.Project Management & Development: Oversaw the development and deployment of key projects, including data analysis tools for K12 organizations. Managed global ERP deployment to standardize business processes and improve operational efficiency.Collaboration with Stakeholders: Worked closely with the CEO and superintendents to develop and implement secure technology projects aligned with organizational goals. Managed E-Rate federal funding to maximize budget allocations for K12 institutions.Data-Driven Decision Making: Leveraged business intelligence to empower sales teams and enhance decision-making. Deployed projects focusing on the CIA Triad (Confidentiality, Integrity, Availability) to ensure secure and efficient technology solutions.

As the IT Manager at MA Ford Manufacturing, I was responsible for leading IT initiatives to support the company’s growth and technological advancement. I managed teams across infrastructure, software development, and IIoT (Industrial Internet of Things) integration, focusing on enhancing manufacturing processes and operational efficiency.Strategic IT Leadership: Collaborated with senior management to define and implement IT strategies that supported the company's growth objectives. Drove the vision for new projects and process improvements across the organization.Enterprise Systems Management: Acted as the subject matter expert for the ERP system, leading global deployment efforts across North America, Europe, and Asia. Ensured seamless integration and optimized business processes to enhance operational efficiency.IIoT Integration: Implemented IIoT solutions to connect manufacturing machinery to data systems, empowering greater product delivery and operational insight. Enhanced production capabilities and process automation.Data Security & Disaster Recovery: Developed and executed a Disaster Recovery Plan, significantly reducing Recovery Time Objectives and securing mission-critical data to ensure business continuity.Project Management: Oversaw all phases of software development projects, from conception through deployment. Managed diverse IT projects including product development, infrastructure upgrades, and process automation.Business Intelligence & Data Analysis: Utilized Business Intelligence tools to provide real-time data-driven insights for the Sales team, facilitating informed decision-making and strategic planning.Vendor Management: Identified and managed key vendors for outsourced processes, optimizing the development and management of software and hardware projects.Cost Management: Implemented cost-saving measures and strategies that contributed to overall efficiency, achieving significant reductions in departmental spending.

In my role as Manager of Desktop and Remote Support at Rock Island Arsenal, I led a team responsible for providing comprehensive technical support and ensuring smooth IT operations across a large, diverse user base. My focus was on optimizing support services and implementing effective solutions for both desktop and remote users.Team Leadership & Support Management: Managed a team of IT support professionals, overseeing day-to-day operations and ensuring the delivery of high-quality technical support to end-users. Implemented best practices for desktop and remote support to enhance service efficiency and user satisfaction.Technical Troubleshooting & Resolution: Provided advanced troubleshooting and problem resolution for hardware, software, and network issues. Ensured timely and effective resolution of technical problems to minimize downtime and maintain operational continuity.Support Process Improvement: Developed and refined support processes to improve response times and service quality. Implemented systems for tracking and managing support requests, leading to enhanced support performance and user experience.Remote Support Solutions: Managed remote support tools and technologies, enabling efficient assistance for off-site users and remote employees. Streamlined remote support operations to address issues quickly and effectively.User Training & Documentation: Conducted training sessions for end-users to improve their technical skills and reduce common support issues. Created and maintained documentation for support procedures and troubleshooting guides.Collaboration with IT Teams: Coordinated with other IT teams to ensure alignment of support services with broader IT strategies and objectives. Worked closely with network and systems administrators to resolve complex issues and support overall IT infrastructure.