Randy Oman Email & Phone Number

• 10+ years of professional work experience with roles in risk management, supplemental health insurance, and hospitality industries• Energetic, creative, motivator, and employee development focused• Able to independently handle high-pressure client and customer interactions• Recognized as “Employee of the Year” which is nominated by upper-level management• Monitors sensitive information while using discretion in decision making• Currently supervises a team of 17 individuals; provides interactive training on company procedures and policies

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  Claims Manager

  Chubb

  May 2010 - Present - Chicago, Il

  • Supervises a team of 17 direct reports; provides interactive training on company procedures and policies. Reports directly to the VP of the Claims department• Serves as a mentor and advises team members of best practices at Chubb• Manage all aspects of claim activities, ensuring an ongoing and even workflow to achieve departmental goals• Researches and analyzes policies with cross-functional team and explains benefits in detail to customers• Analyzes daily and weekly dashboards to identify opportunities and risks; recognize success• Collaborates with the cross-functional team to inform policy holders, agents, and provider offices of claim status, procedures, and benefits• Participates in future state operating vision initiatives with focus on ensuring our customer service model provides a competitive advantage in the marketplace• Interface with Customers through different service channels – phone, email and web• Accountable for business transactions and process improvements• Researches health insurance regulations when handling ambiguous cases• Provides weekly analytical reports to manager to track numbers and goals• Employee of the Year, Employee of the Quarter, Certificate of Achievement, Team Leader, and STAR awards for exceeding expectations and meeting daily goals

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  Indiana University Bloomington

  Economics