➤ Managing pharmacy handling over 3,000 prescriptions a week and verifying medication dosing, usage, and indications.➤ Supervising +16 team members and staff pharmacists and overseeing +$10M in annual revenue sales as retail manager.➤ Ensuring compliance with company policies or procedures and regulations for all day-to-day pharmacy operations.➤ Preparing medications in a retail pharmacy environment and successfully assisting customers with medical issues.➤ Reviewing or interpreting physician orders while detecting therapeutic incompatibilities and possible side effects.➤ Evaluating patient profiles for drug utilization reviews, drug interventions, or medication therapy management.➤ Interpreting, evaluating, and verifying the accuracy and validity of received prescriptions or medication orders.➤ Initiating and setting up an immunization/vaccination program and assisting with the setup of new services.➤ Streamlining and organizing workflows to decrease wait time to less than 15 minutes and decreasing payroll costs.➤ Increasing patient adherence by offering quality counseling and acting as a liaison between prescriber and patient.➤ Ensuring pharmacy is within state regulation guidelines as well as monitoring insurance costs for prescriptions.➤ Managing COVID testing and performing tests in Epic system as well as overseeing daily workflows for technicians.➤ Creating work schedules for pharmacy employees, managed pharmacy inventory, and reviewed all orders filled by staff.

➤ Accurately dispensed/compounded prescribed medications and managed queues to provide excellent customer service.➤ Recruited diverse staff, facilitated training and development, delivered evaluations, and coordinated disciplinary actions.➤ Drove efforts to maintain +85% Verified by Promise Time and assisted in increasing sales and immunization targets by 45%.➤ Enthusiastically engaged with patients, made OTC recommendations, and brought attention to any drug interactions.➤ Collaborated with store management, assisted district manager, and answered calls from other stores in need.➤ Provided exceptional patient care and interaction as reflected by high customer service ratings and in-person feedback.➤ Maintained pharmacy inventory by checking stock, anticipating needed medications and supplies, and placing orders.➤ Protected patients and employees by adhering to company and industry infection-control policies and protocols.➤ Counseled patients on new medications as well as over the counter supplements and provided advice on treatments.

➤ Gained experience floating at over 15 different locations throughout eastern Pennsylvania working various shifts.➤ Promoted, prepared, and administered immunizations and directed customer flow to provide excellent customer service.➤ Processed both written and electronic prescriptions for patients and performed data entry into the company's database.➤ Filled an average of 500+ prescriptions daily in a high-volume pharmacy while consulting with other pharmacist on duty.➤ Verified dosage instructions including the amount of medication to be dispensed and how often it should be taken.➤ Obtained extensive experience interfacing with insurance representatives to coordinate payments and claims.➤ Engaged as a patient proxy with other healthcare providers when presented with potential clinical deficiencies.➤ Connected with benefit providers to address claim adjudication issues such as prior authorizations or denied claims.➤ Kept abreast of industry changes and monitored changes in treatment guidelines and evidence-based medicine.➤ Ensured flawless record keeping per company and federal, state, and Drug Enforcement Administration requirements.

➤ Supported pharmacists and pharmacological services by stocking, assembling, and distributing medications.➤ Counseled on both prescription and OTC treatments and assisted with Medication Therapy Management sessions.➤ Reduced pharmacist load and increased productivity by leading technicians and resolving prescription issues.➤ Processed refill and new prescription orders and advised patients on wait times as well as any insurance coverage issues.➤ Securely received and stored pharmaceuticals as well as oversaw patient delivery according to laws and regulations.➤ Contacted doctors' offices regarding prescriptions that needed clarification or to change or update prescriptions.➤ Managed new prescription orders, stat or discontinued medications, order changes, and controlled substances.➤ Utilized extensive knowledge of pharmacy systems Framework LTC and DocuTrack for data entry patient information.➤ Conducted research, followed up, and troubleshot issues pertaining to prescription/patient data entry discrepancies.