Banking sales knowledgeAnswer multi-line phone Open and maintain customer (personal/business) accounts in a busy branch Established and maintained close business relationships with partners to help improve customer satisfactionCustomer service orientation, accuracy and attention to detail and time management skills  Exceeded quarterly sales goals every quarter in the past 7 years Proactively contacted existing clients with recommendations to help them achieve financial success.Trained and supported other sales associates and cross trained tellersEnsured that customer concerns were handled efficiently to maintain positive customer relationsDemonstrated confidence as an experienced loan officer and assist with fraud cases Utilized strong analytical and problem solving skills to derive innovative solutions.Process ATM and audit on a weekly basis Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.Worked closely with management to strategize sales techniques to increase branch production and customer service.Maximized on sales behaviors to increase individual consumer, business, and lending goals.

Open and maintain customer personal and business accounts Demonstrated confidence as an experienced loan officer and assist with fraud casesSupervised tellers as well as train new employeesExpanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.Worked closely with management to strategize sales techniques to increase branch production and customer service.Maximized on sales behaviors to increase individual consumer, business, and lending goals.

Filing, data entry, scheduling and confirming appointments Responsible for all front desk operations, including email correspondence Communicate directly with customers