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In 2006 I left the telecommunications industry to pursue a more meaningful and fulfilling position with Power Home Technologies, Inc. PHT is a security and home automation company that services residential and small commercial properties. I enjoy managing and bringing my skills and knowledge to a growing company. Since joining PHT we've moved from locally kept schedules and records to an online database and scheduling tool. We're developing a Customer Care Center that services our sales organization and customer service needs. We've implemented corporate policies and procedures to streamline operations and consolidate functions. I'm a strong believer in communicating with others. I would describe my leadership style as "Collaborative". I lead by involving others in important decisions and trusting them to accomplish their tasks and assignments, while still giving oversight and direction. I'm equally comfortable rewarding or disciplining an employee. I've had experience working with demanding or difficult customers and management (at Deltacom) and resolving complex issues.Specialties: Managing people and processes; Accountability for self and those under me; Setting corporate policies; Mentoring managers under me and in other departments; Created and continuing to develop a one-stop Customer Care Center for sales, technicians, and customers. Project analysis and management; In-depth root cause analysis, drilling into the details to identify and fix genuine problems.
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Director Of OperationsPower Home Technologies, Inc. Oct 2006 - PresentRaleigh, Nc, UsEssential Role: Responsible for creating and developing an operational and organizational structure for Power Home Technologies to facilitate growth. Equip and opened new branch locations, hire personnel, set-up operations, and support sales department. Position reports directly to the CEO.• Created Customer Care and Service departments, put the management team in place, mentored, coached, and counseled managers.• Negotiate and review company insurance policies and premiums.• Managed a fleet of 68 vehicles, fuel cards, cell phones and computers. • Opened new branch offices, managed facilities and utilities. • Directed the creation (out-sourced development) of a sophisticated database to track 25,000+ customers, order equipment from different vendors, manage trouble tickets, dispatch technicians for installation and service issues. • Hired and promoted supervisors and managers, hired technicians and contracted with other dealers to support sales growth in areas where PHT didn’t have a large presence.• Audited vendor invoices, leases, and contracts. • Managed several complex projects involving the sale and transfer of customer accounts worth several hundred thousand dollars and directed several other special projects. • Ensured state and regulated licenses were in-place for new states we entered, kept all state, local, and contract employee licenses up to date. -
Director Of OperationsPower Home Technologies, Inc. 2006 - PresentRaleigh, Nc, Us
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Senior Manager, Network OperationsDeltacom / Bti 2003 - 2006Huntsville, Alabama, UsResponsible for two Managers, thirteen employees, and all POP, AMP, and switch facilities in Georgia. Ensure departmental objectives (MTTR, on-time order delivery, budget) are met or exceeded. Act as a point of contact and escalation for internal and external customers. Assign, direct, and manage complex projects, inspect remote sites to ensure compliance with projects and SLA, manage and evaluate reports, manage direct reports (employees). Ensure timely and efficient use of reduced resources including capital and manpower. Participate in meetings, special projects, and assignments as instructed by Director and Vice President. See also Regional Manager, BTI (2000 - 2003) -
Regional Manager, Network OperationsBti 2001 - 2003ITC Deltacom bought BTI in October 2003. Lateral move to Senior Manager position in late 2003. Responsible for eight switches and as many as twenty-seven employees in five states. Some project management and complex project coordination experience. Created, demonstrated, and implemented new policies for the Switch department. Evaluated, recommended, and introduced new equipment into the network through meetings with vendors, management, Planning and Engineering departments. Personnel decisions included hiring and disciplinary actions, writing performance reviews, and determining merit increases and bonuses. Participated in budget planning, managed regional budget. Another Regional Manager and I created the department's Disaster Recovery Plan, including alternate IT facilities at the Raleigh NC switch site, hurricane response and recovery plan, and major outage plans.
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Regional Supervisor, Network OperationsBti 1999 - 2001Reference Regional Manager, Network Operations at BTI.
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Technical Specialist Iii / Lead TechnicianMci Communications Corporation 1987 - 1998Responsible for supervising four MCI sites, nineteen FAA sites, and four technicians in the Western Carolina’s Region. Responsibilities included maintenance of dacses, all FAA voice and data circuits, power plants, generators, customer premise equipment, and circuits. Note: MCI was the service provider to the FAA for voice and data circuits nationwide. Other responsibilities include installation, test, repair and trending of switched and private line circuits both from the field and CO. Knowledge of circuit test, turn-up, and maintenance of DS-0 through DS-3. Technicians also routinely perform preventive maintenance on all of the sites power systems, rectifiers, batteries, and generator. Daily or weekly routines include backups of equipment and FAA nodes, track / trend histories on multiplexers, echo cancellors, and channel banks.
Randy Ranker Skills
Randy Ranker Education Details
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University Of South Carolina UpstateComputer Sciences -
Frostburg State UniversityPsychology
Frequently Asked Questions about Randy Ranker
What company does Randy Ranker work for?
Randy Ranker works for Power Home Technologies, Inc.
What is Randy Ranker's role at the current company?
Randy Ranker's current role is Operations Director.
What is Randy Ranker's email address?
Randy Ranker's email address is ra****@****ink.net
What is Randy Ranker's direct phone number?
Randy Ranker's direct phone number is (844) 748*****
What schools did Randy Ranker attend?
Randy Ranker attended University Of South Carolina Upstate, Frostburg State University.
What are some of Randy Ranker's interests?
Randy Ranker has interest in Family And Friends, Relaxed Evenings At Home.
What skills is Randy Ranker known for?
Randy Ranker has skills like Telecommunications, Security, Operations.
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