Randy Richardson Email & Phone Number

Texas, United States

Tacoma, Washington, Us

􀁸 Responsible for global strategic vision of education for both commercial employees and customers.􀁸 Created Hoya’s three- and five-year roadmap with executive buy in.􀁸 Responsible for communicating budget and forecasting the activities of the training team.􀁸 Lead a talented team stationed across the globe􀁸 Created and implemented Global New Hire onboarding process across Hoya Vision Care for both employees and customers, leading to an increase in retention and a drop in turnover.􀁸 Significantly improved the retention of New Hires over the last seven years, moving turnover from 32% to 12%.􀁸 Cross-Functional responsibility creating training programs for HR, Marketing, Finance, Legal, Compliance and others.􀁸 Responsible for ever-boarding and on-going development.􀁸 Created Hoya’s global steering committee to have cross-functional governance in training and education.􀁸 Created and implemented Sales Development process and training for global Hoya Vision Care.􀁸 Co-creator and manager of Hoya’s global Sales Coaching program.􀁸 Partnered or authored Hoya’s value-added programs for customers 􀁸 Partnered and managed the creation of the Hoya learning platform􀁸 Led the development and implementation of Hoya's leadership programs􀁸 Implemented dynamic reporting leading to ROI and ROE dashboards􀁸 Director of training initiatives and performance development for US, Canada and Latam.􀁸 Responsible for external ECP education and Hoya employee and performance development. 􀁸11 direct reports with 7 dotted line reports. 􀁸 Responsible for on-boarding new customers and employees, 􀁸 Led career mapping, competencies and online learning initiatives. 􀁸 Involved with three global project teams.􀁸 Master certification in Miller Heimann’s Professional Selling Skills and Professional Sales Coaching in 2017.􀁸 Hoya’s Award of Excellence in 2019.􀁸 ACHIEVE Global ICON award in 2019.

Charenton Le Pont Cedex, Fr

􀁸 Lead for creating the training strategy to support the successful delivery of integrated services platforms into ECP customers. 􀁸 Link partnership with Sales, Marketing, Supply Chain, Strategic Accounts, Brand, ECP University, Professional Relations, Customer Service, Lab Operations, Digital, Doctor Alliances and outside partners to develop the training operating plan, curriculum content, and delivery methodology. 􀁸 Responsible for the ongoing assessment, design, and deployment of training to customers, partners, and employees involved in the fulfillment and support of integrated services offerings.

Charenton Le Pont Cedex, Fr

􀁸 Head of Essilor Europe Academy located in Bastille, France for five years leading Commercial training, Customer Training and Professional Affairs.􀁸 Successful five-year expat contract􀁸 Launched ECP University (learning management system) in Europe.􀁸 Cross-Functional responsibility- creating training programs for HR, Marketing, Finance, Legal, Compliance and others.􀁸 Lead a team of 10 people in Europe focusing on multiple disciplines.􀁸 Expanded ECP and employee training attendance 75% in 5 years.􀁸 Successfully navigated language gaps with creative solutions while facilitating.􀁸 Researched, presented, implemented and facilitated US and European Sales Methodology with great success.􀁸 Forecasted and developed comprehensive sales strategies.􀁸 On-boarded and trained company executives and other commercial personnel.􀁸 Created and implemented value-added programs in the US and Europe.􀁸 Trained and developed over 3000 customers and 600 employees each year.􀁸 Reduced training cost over 25% in 5 years while doubling the amount of courses offered and increasing intellectual property on courses being developed.􀁸 Global Project Manager for Essilor University Sales and Sales Management Academy.􀁸 FISH master certification in 2014.􀁸 Essilor International Inclusion Award in 2016.􀁸 Essilor Impact Award in 2014.􀁸 Essilor Life Saver Award 2011.

Charenton Le Pont Cedex, Fr

􀁸 Training Manager for a Sales force of 90 Sales Professionals spread out over the United States. 􀁸 Created, Implemented and managed programs for new products, leadership development and Sales Methodology.

Dallas, Tx, Us

􀁸 Managed a team bidding complex, multi-million-dollar military staffing contracts.􀁸 Led, developed and managed all the actions of 10 sales consultants.􀁸 Responsible for negotiating and closing larger contracts.􀁸 Founded Staff Cares training department building on-boarding, competencies and on-going development.􀁸 Daily interaction with all levels of management and corporate departments as well as mentored staff.􀁸 Most Influential award 2007.􀁸 Producer of the Year 2005 and 2006.

Dallas, Tx, Us

Tampa, Fl, Us

􀁸 Ran daily restaurant operations focusing on customer satisfaction, food quality, marketing, revenue and training and development of staff.􀁸 In charge of staffing, scheduling and leading the kitchen and wait staff.􀁸 Creatively navigated high pressure environment while making the restaurant profitable and reducing turnover.􀁸 Employee of the Year 1999.