Randy Saxton work email
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Randy Saxton personal email
Proven professional with technical, management, communication and organizational skills that will lend quickly to any organization. A track record in project management, customer service and team leading to ensure on time/within budget delivery as well as end user/customer satisfaction.
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RetiredRetired Jun 2016 - Present -
Customer Service AssociateHarris Teeter Jan 2014 - May 2015High Point, Nc
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Wireless Care RepresentativeConduit Global Nov 2013 - Jan 2014Mcleansville, North CarolinaInbound call center customer service representative for Verizon Wireless pre-paid service.
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Technical Account ManagerListingbook, Llc May 2012 - Aug 2013Greensboro/Winston-Salem, North Carolina AreaPrimary responsibility was to provide technical and customer support to Listingbook MLS Partners.I acted as the liaison between Listingbook and their MLS partners to provide support and customer service.• Played a key role in confirming and tracking issues as well as searching for like issues, testing and delivering fixes for issues reported by MLS partners.• Provided critical feedback by identifying application issues, determining patterns and communicating them to the Customer Operations and Maintenance Managers.• Adhered to all confidentiality requirements at all times.• Promptly responded to inquiries and requests from MLS partners.• Facilitated inter-departmental communication to effectively provide customer support.• Followed-through on all critical inter-departmental escalations to insure customer satisfaction.• This role supported Listingbook's strategic, tactical and support goals in order to achieve corporate objectives. -
Sr. Conversion SpecialistAteras Sep 2005 - Jan 2012Greensboro/Winston-Salem, North Carolina AreaMigration of mission critical applications and databases on mainframes to newer platformsPrimary responsibility was working with customers to reengineer IDMS within legacy COBOL/CICS applications with DB2 and SQL. • Played a key role in pre-conversion assessment of customer’s software and database. • Responsible for the collection, conversion and delivery of converted code using conversion engine.• Worked with technical team and customer test team in defect resolution. • Participated in “Go Live” planning and post implementation support.• Adhered to all confidentiality requirements at all times. -
Support Contract ManagerAteras Feb 2000 - Aug 2005Greensboro/Winston-Salem, North Carolina AreaPrimary responsibility as Support Contract Manager was managing a 6 person team in support of GE Global Exchange Services data collection, billing, and software ordering systems.• Responsible for reporting to management the status of outstanding requests to both GE and ATERAS.• Worked with end user communities on enhancements request and requirements.• Managed support team at both on and offsite locations. • Adhered to all confidentiality requirements at all times.
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Sr. Project ManagerGxs 1998 - 2000Gaithersburg, MdInvited to return and lead the Year 2000 remediation effort due to past history and knowledge with the IDMS EDI multiple system billing suite.• Analyzed test results and guaranteed EDI customer satisfaction with these results.• Developed project plans, strategies and schedules for this multiple system suite.• Coordinated all levels of involvement with subject matter experts, third party vendors and users. -
National Account LeaderGe Information Services 1997 - 1998Schenectady, New YorkResponsible for coordination and documentation of EDI Outsourcing programs and supporting all GE sites that used the Electronic Commerce Service Center for buy- and sell-side program clients.• Developed project plans, strategies and schedules for multiple client accounts.• Analyzed customer needs and coordinated all levels of involvement with subject matter expert.
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Sr. Project ManagerGe Information Services 1989 - 1997Rockville, MdResponsible for business analysis and project management of development projects that had a broad impact on the business.• Managed project reducing monthly billing cycle 24+ hours improving cash flow by $3M dollars annually.• Managed outsourced systems support team with control of $250K budget.
Randy Saxton Skills
Randy Saxton Education Details
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Business Administration And Management, General -
Business Data Processing
Frequently Asked Questions about Randy Saxton
What company does Randy Saxton work for?
Randy Saxton works for Retired
What is Randy Saxton's role at the current company?
Randy Saxton's current role is Enjoying Retirement.
What is Randy Saxton's email address?
Randy Saxton's email address is rs****@****ter.com
What schools did Randy Saxton attend?
Randy Saxton attended Ithaca College, Corning Community College.
What skills is Randy Saxton known for?
Randy Saxton has skills like Project Management, Requirements Analysis, Sdlc, Ms Office Suite, Ms Project, Access, Programming, Cobol, Db2, Jcl, Clist, Six Sigma.
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