*Creating, communicating, and implementing the organization's vision, mission, and overall direction*Leading the development and implementation of the overall organization's strategy*Soliciting advice and guidance, when appropriate, from outside experts*Formulating and implementing the strategic plan that guides the direction of the business or organization*Overseeing the complete operation of an organization*Evaluating the success of the organization in reaching its goals*Looking at potential acquisitions or the sale of the company under circumstances that will enhance shareholder value*Representing the organization for civic and professional association responsibilities and activities in the local community, the state, and at the national level*Participating in industry-related events or associations that will enhance the CEO's leadership skills, the organization's reputation, and the organization's potential for success

• Established regular and effective communication amongst hospital leadership while improving accountability• Educated team about the benefits of preventive dental cleanings leading to 110% dental growth• Gained teams commitment to laser therapy and exceeded expectations in 9 of 10 months• Cultivated relationships with clients and team to create a culture of service and drive over 50% revenue growth • Educate team and clients about preventive healthcare and engineered annual health care plans with low monthly payment options.• Developed relationships of mutual trust and respect with associates. Created an outstanding working enviroment

• • One of two Practice Managers selected to attend National Field Leadership Conference 2014• Multi-unit leadership, successfully growing revenue in each location• Exceeded expectations by gaining staffs commitment on all KPIs 2014 & 2015• Educated and trained team to exceed 40% Wellness Plan Sales 2014 & 2015• Successfully maintained 20% General Hospital Contribution 2014 & 2015 by engaging team through powerful influence• Developed and nurtured relationships with my team and clients, selected Hospital of the Year for Client Satisfaction 2014• Considered thought leader among peers

• Developed a culture of “service excellence” that transformed a historically troubled office, into one that others envied• Managed a group of 34 employees including seven physicians, two physician’s assistant and 24 supporting staff including 16 medical assistants and 10 front office staff• Significantly improved financial operations by eliminating staff overtime, initiating customer service and continuous quality improvement initiatives• Created and implemented numerous workflow improvement processes through the use of various committees• Successfully designed and led the ERC (Employee Recognition Committee) that provided activities, events, and leadership for the staff• Increased employee satisfaction index by 80% in my first year, with especially high results regarding manager specific performanceChanged the SJHS perception of the practice to one they try to emulate

• Shadowed managers in each department of the hospital to develop an understanding how each department contributes to the hospital as a whole• Created and initiated a physician orientation protocol as well as the orientation packet• Developed a physician recruitment package and protocol• Assisted CFO and controller during budget• Assisted Director of Facility Operations during JCAHO inspection• Designed and coordinated disaster scenario for first responders; led the debriefing that illustrated areas that we could improve upon• Researched and discovered a $100,000 in overcharged CAMS fees for the Medical Office Building• Led the management group in developing a culture of “service excellence” through a presentation of the book Hardwiring Excellence.• Acted as a mentor to the Stores manager. Helped him understand the importance of customer service and defined who his customers are. I acted as a liaison between him and the nursing staff until they developed trust and respect for him. He is now the Director of Materials Management at Muskogee Regional Hospital.• Researched and analyzed nursing schedules to determine the cost effectiveness of transitioning to 12 hour shifts instead of 8 hours.• Generated a process and protocol for reporting and documenting of complaints (opportunities) and grievances.

• Used cool calls to educate students about the opportunities at UOP and gained their commitments.• Recruited prospective students to University of Phoenix averaging 15 new enrollments each month.• Assisted students through the enrollment process, including guiding them with financial aid documents, enrollment paperwork, and preparing for the first day of class.• Recognized for providing superior customer service• Suggested and implemented office layout improvements to increase efficiency

• Created and electronic process for organizing and scheduling various surgical procedures including: lasik, AK, Cataract surgery, blepharoplasty, enucleation, and eviscerations.• Performed pre-operative testing and counseled each patient prior to surgery.• Scheduled patients surgery date and time, and coordinated with surgery center.• Administered pre-operative testing and paperwork to ensure all information needed for surgery was completed in a timely and efficient manner• Performed technical testing and patient work-ups• Developed superior skills in refractometry, a-scan biometry, tonometry, contact lens fitting, and punctal plug insertion and removal• Through customer service developed life-long relationships with patients

• Managed the Patient Assistance Program, which allows indigent and uninsured patients to receive medication at a reduced price• Scribed for Dr. Ronk’s assessment of every patient in a clinical setting (avg 45 pt/day)• Provided pre and post-operative care to patients in a clinical setting• Developed the skill of a-scan biometry• Honed my skills with refractometry, tonometry, and scribing

• Managed the Patient Assistance Program for three mid-sized clinics• Managed contact lens ordering and distribution for three mid sized clinics• Provided pre and post-operative care to patients in a clinical setting• Developed skills of refractometry, tonometry, contact lens fitting, and patient work-ups• Developed an understanding of medical terminology as it relates to ophthalmology and began initial training to be a scribe