Randy Schmoyer Email and Phone Number

Contract Project Manager within the Office Furniture industry. Providing services to the premier Bay Area dealerships, to enhance customer relationships.Managing project development and execution from instauration to closure.Working with project sponsor for the culmination of project charter outlining goals, budget, timing, deliverables, project scope, and required resources.Completing work breakdown structure for the estimation of efforts needed for each task.Preparing and providing a project schedule to all participants to indentify the commencement of their tasks.Communicating clearly the expectations to project sponsors and team members.Resolving issues and solving problems throughout the project cycle.Determining the requirement of external contractors or consultants to accomplish the project plan, recruiting and managing appropriate staffing if required.Tracking and reporting project milestones and providing status reports to project sponsors.Leading, coaching, and motivating members of project team on a positive basis.

Teach various subjects to students in grades 6-11. Provide classroom leadership for extended periods while primary teacher is on leave or in extended training.

Responsible for Operations department, with primary focus on improving customer satisfaction, restructuring organizational processes, and increasing profitability. Drive creation of staffing plans, schedules, and process improvement programs. Lead all Project Management activities. Direct company development through Strategic Planning initiatives. Improve customer service through industry leading punch list documentation program. Promote cross-training of installation crews to support better productivity. Monitor all operations procedures. Manage all aspects of Operations budget. Participate in client presentations. Hire, evaluate, and conduct performance reviews for Operations Department.

Coordinated sales, design, and installation personnel to ensure successful completion of office furniture projects. Prepared project contracts. Created budgets, schedules; and manages their implementation. Interacted with General Contractors and trades to coordinate job site activities. Facilitated customer meetings. Developed and Control schedules. Managed installation crews and site supervisors to achieve highest customer satisfaction. Reviewed drawings and specification. Oversaw all GSA accounts.Selected Achievements:Salvaged $1 million accountsRecommended standards for meeting budget requirements in new low margin business venturesRemotely managed account for customer with installations occurring in 42 cities throughout the Unites StatesEstablished highest satisfaction on Government installations – including top level security locations

Oversaw identification and completion of all punch list and warranty issues. Tracked timeliness of punch list correction. Monitored customer satisfaction rates. Generated billable service and labor jobs. Managed department personnel to control completion of service projects. Trained employees on proper procedures for filing warranty parts and labor claims. Inspected installations prior to customer walk-thru to correct potential issues prior to punch list generation. Instructed crews on surpassing customer expectations.Selected Achievements:Reduced punch list resolution time from previous 3 year average of 30 days to 18 day average.Service department was only sales area to maintain same volume and margins of entire 2 year period.Customer surveys increased from 3.2 to 4.5 average (1-5 scale) for quality and service department questions.Zero punch projects increased by 25%

Provided ongoing customer service to large corporations, municipal entities, and federal government clientele. Communicated with product manufacturers to ensure on time receipt of product. Verified that vendor acknowledgements correctly match order specifications. Relayed appropriate information to internal departments. Assisted in collection of past due receivables. Trained Customer Service staff. Selected Achievements:Collected over $500k in significantly (150+ days) past due accounts in first 3 months in positionImproved processes for government contract administrationOne of two employees selected to implement new database software program throughout company** January 1998 relocated to Colorado and worked a wide variety of temporary office, call center, and customer service jobs until a long-term opportunity was presented in June 1999. **

Provided all aspects of customer service to eight office furniture dealerships throughout New York, New Jersey, and Pennsylvania from 1994 thru 1996. Received numerous accolades for outstanding performance. Reassigned to Indianapolis region in November, 1996 to revive confidence of dealerships throughout Indiana, Ohio, Kentucky, and Illinois. Provide direction to other customer service reps assigned to same regions.