Randy Schulman Email and Phone Number

• This role is like an Account Manager positions, where I have direct interaction with the Baxter Customer and am the primary focal for all Unix devices. • Team supported 250 servers on Solaris and Linux• Team was accountable for delivery of all Unix services to the Baxter customer including new business requests, server issues or outages, and all day-to-day Unix activities.• Provide leadership and direction to support personnel to ensure achievement of customer satisfaction and business objectives.• Ensured that all Service Level Agreement are met to avoid financial penalties.• Was part of an 24X7 on-call rotation of all SDM’s for first response for any outages or issues across any platform.• Coordinated and interacted with delivery team to ensure audit readiness and security compliance

•Responsible for Unix and Intel Operations support including steady state work, Server Builds and RFS/Project work. •Managed a variety of different accounts such as Disney, Gap, Whirlpool, Allianz Life, Xcel Energy, VF Corp, Amersource Bergen and ServiceMaster.•Managed teams of up to 45 System Administrators in U.S. and also had functional responsibility for teams in India, Brazil and Argentina. •Managed phased transitions of multiple domestic service accounts to global service teams in other countries. Managed this transition while having minimal impact to customer and productivity.•Responsible for all audits and security work in Unix and Intel environments such as Corporate Audits, SOX audits and ensuring the team was compliant with agreed to security policy.

•Primary security focal on Equifax account including managing all day-to-day security activities.•Responsible for working with customer and delivery teams on implementing GSD331 security policy and subsequent Equifax custom security policies.•Focal person for all IBM internal audits and customer initiated audits •Responsible for developing and implementing ID administration process on Equifax account •Responsible for mainframe, midrange and physical access management including background check process.

•Responsible for the delivery of services to customer in distributed computing environment including Server support, ID Administration, Groupware, Performance Management and Security.•Provide leadership and direction to support personnel to ensure achievement of customer satisfaction and business objectives.•Coordinated and interacted with delivery team to ensure audit readiness and security compliance.•Responsible for Distributed Performance Management including making monthly presentations to the customer on the status of their server environment.•Participated in request for new services and new business proposals as directed by customer technology requirements.

-Team Lead for Server Services. Responsible for day-to-day operations in support of approximately 800 servers. Some of the day-to-day operations include software installations, problem tickets, change management, hardware issues, standard builds, reviewing and assigning technical requests, etc.-Project lead for field office domain collapse, server refresh project and server consolidation project.-Project lead for Security Healthchecking, which is the process to ensure that servers are compliant with security settings as agreed to between the customer and IBM Global Services.-During the first year of outsourcing contract, was BAU Manager (Business as Usual) and continued role of managing distributing computing in Worcester while transitioning projects and roles of new IBM employees from UnumProvident to IBM.

•Manage a team of 13 Engineers and 9 Technical Analysts responsible for installation, configuration, and support of 200 NT and NetWare servers and 3000 desktops in 50 locations across the US.•Manage and monitor 2nd and 3rd level support queues.•Determination and deployment of Hardware/Software standards.•Select projects include: Migration from NetWare 3.X to NT 4.0. Project manager for Field Office Consolidations between Paul Revere Insurance and Provident Corp. in 1997 and then again between Provident Corp and Unum Corp in 1999.•Responsible for the development and monitoring of $1.5 million department budget