Randy Shanks, Mba Email & Phone Number

Joplin, Mo, Us

Walker, Michigan, Us

Leading a team of sales, marketing, and customer service professionals toward significant growth by building loyalty with customers and employees.

Ft. Gibson, Ok, Us

Experienced executive leader known for growing businesses by helping customers grow they business. Focused on building customer loyalty through analytics and delivering unique value added strategies.

"I've seen other employee loyalty programs and nothing compares to what ELE did for us. Our ROI was 4200%." Brooke MartinWHAT WE DO - WE REDUCE YOUR EMPLOYEE TURNOVER AND INCREASE YOUR EMPLOYEE MORALE!We offer two training programs. In our one-day seminar, we will provide an action-packed day where we teach you exactly what you need to do to succeed. In our year-long program, we will work side-by-side with you to develop, implement, train, execute, monitor, and analyze each loyalty tool. Click below to learn more.OUR PROVEN, AFFORDABLE, COMPREHENSIVE PROGRAM DELIVERS EXTRAORDINARY RESULTS!Employee Loyalty Experts has developed one of the nation’s leading employee retention and engagement programs. Our programs aren’t just theory; they are proven to deliver results! We’ve analyzed endless data, researched the top scientific studies, and added decades of experience, to develop the most effective employee loyalty program in the country.Building employee loyalty takes innovative programs and development of people skills. Our comprehensive program starts before the employee ever gets hired and continues through each phase of their employment. It incorporates management tools and training, rewards the desired behaviors, provides state-of-the-art management coaching tools, promotes opportunities for self-improvement, and injects a large dose of soft skills, to name just a few benefits.Each element of our services will show marked improvement in your employee retention rate, but when bundled together, the loyalty your employees feel toward your company will increase dramatically.We will analyze the economic impact that turnover and employee engagement have on your company. We can then measure success based on how our tools improve your employee loyalty, and ultimately, your bottom line.LET'S CONNECT -rshanks@elellc.net

Arden Hills, Minnesota, Us

Led the sales, marketing, pricing, and customer service functions for the Nutra Blend, one of the largest agricultural feed ingredient suppliers in the United States. Focused on revenue generation, profit, and development of 50 direct/indirect reports. Managed sales revenue in excess of $1B and oversaw management of a $9M marketing budget. Identified, implemented, and engaged customers in new customer loyalty programs.LED EXPONENTIAL GROWTH• Grew sales revenue by 45% though implementation of customer loyalty initiatives, strategic alliances with key suppliers, and ongoing development of sales team.• Negotiated a long-term agreement with Nutra Blend’s largest supplier and netted $15M in profit.BUILT NEW MARKETING DEPARTMENT AND OMNICHANNEL STRATEGY• Launched new Marketing Department to drive business differentiation, improve efficiencies, optimize use of marketing spend, manage promotions, and increase demand for supplier products. • Created a series of podcasts to educate customers with over 25,000 downloads.• Oversaw planning and coordination of annual customer reward trips, each with up to 900 attendees. Won recognition of “Best Corporate Event in the World” by ADMEI, EventX, and The Special Event in 2018.• Served as Executive Director for the production of two motion pictures and a television series telling the story of animal agriculture in an entertaining way. Required raising money from customers and suppliers, negotiating production fees, and managing 3rd party production groups.DEVELOPED PHILANTHROPY STRATEGY THAT DROVE CUSTOMER LOYALTY• Initiated and engaged 200 customers in a “Drive to Feed Kids” program that provided 30M meals to food insecure children in the U.S. and resulted in unprecedented customer loyalty.• Worked with customers and suppliers to raise over $3M and sponsor meals that saved 50,000 children in Haiti. Honored with the Meds & Food for Kids Mesi Anpil Award.

National Sales Director accountable for $750M in sales, pricing, margins, and customer service. Provided leadership for 40 direct/indirect reports.LED NEW PRODUCT, CHANNEL, LOYALTY, PRICING STRATEGIES TO DELIVER GROWTH • Delivered a 94% increase in sales through geographic expansion into the east coast and west coast, product expansion, and ongoing sales team development.• Launched new Pricing Department to drive income optimization.• Participated in the due diligence and integration of a $50M pre-mix micro ingredients company.DEVELOPED ANALYTICS AND BENCH-MARKING STRATEGIES RESULTING IN EXPONENTIAL GROWTH• Developed and implemented metrics for tracking service performance. Leveraged KPIs to increase awareness, celebrate milestones, and instill a culture of service excellence.• Benchmarked against other industries to develop best in class loyalty programs.DESIGNED CUSTOMER SERVICE STRATEGIES TO INCREASE EFFICIENCIES• Revamped Customer Service Department to increase efficiency in systems and processes and improve customer satisfaction. Delivered a 27% reduction in back orders.

Us

Master Of Business Administration - Mba

Business Administration Marketing And Management

Education record