Randy Shoup Email & Phone Number

●Monitor BMC IT - Networks Helpdesk.●Monitor and administer Solarwinds Orion Network Console ●Install, maintain, troubleshoot MAN, WAN, LAN, WLAN, and 4G networks statewide●Administer Meraki dashboard, routers, firewalls, switches, WAPs, Wireless Bridges●Administer Cisco and HP ProCurve switches – including POE, POE+●Maintain 10 GB dark fiber circuit throughout Sacramento●WebEx administrator●AT&T Connect lead administrator●Project Management - plan, execute and monitor contracts and create cabling/network specifications for new sites/installs●Administer Video Conferencing Smart Room systems, security and video monitoring systems●Install, maintain, troubleshoot department telephone lines – Analog, Digital, EBS●Track network inventory●Coordinate with field support technicians and vendors to ensure the network is operational

Greater New Orleans Area

●Installed, maintained and administered Windows server environment. File/print, app, Exchange, terminal and archive servers.●Utilized Symantec Backup Exec to create, schedule and verify routine backup schedules.●Monitored Remedy IT Helpdesk.●Installed, maintained Cisco data network. Including Cisco switches, cabling and terminations.●Provided IT support for 1500+ users across 4 States. This included on campus and remote users.●Developed and administered ESI Capture system and procedures required for the forensically uncompromised collection, transfer and storage of data required by the Department of Justice. Used a combination of Robocopy, Safecopy and Symantec E-vault.●Electronic Property custodian for over $2 million of equipment. Responsible for the Receiving, tracking, issuance and recovery of all IT equipment.●Coordinated multiple projects with various government agencies and civilian contractors/companies.●Conducted complete network build-outs of more than 10 locations.●Ensured smooth day to day operations of the IT shop and completed proper reporting to superiors.

Phoenix, Arizona Area

●Installed, maintained and troubleshot equipment and interconnect located within the Central Office for voice, data and HDSL circuits.●Coordinated with field technicians, business office and offsite testers to complete installation and testing of all circuits.●Maintained strict adherence of tight scheduling windows and properly balanced heavy workload.

San Pedro, Ca

●Installed, maintained and troubleshot Cisco Data Network and Nortel Option 81c phone switch.●Monitored Remedy IT helpdesk. Ensured technicians met customer expectations and response times.●Planned, coordinated and completed local IT projects, such as; copper/fiber cable installs, replacement of servers, rotation of equipment, vessel IT systems upgrades, etc.●Managed IT personnel. This includes meeting duty rotation, training, disciplinary and evaluation needs.●Windows Server Administration.

Phoenix, Arizona Area

●Installed, maintained and repaired outside plant and customer premise voice and data circuits.●Provided excellent customer service.●Used various meters and test equipment to troubleshoot copper cable and terminations.●Created and taught a union mandated class about troubleshooting voice, data and HDSL circuits to technicians in the Phoenix Metro, Sedona, Tucson and Flagstaff area.