Randy Simone Email & Phone Number

Carnegie, Pennsylvania, United States

As Senior Director, I am responsible for promoting an environment of continuous learning and growth that is mission driven while overseeing programming such as year round pre-school, after school, teens as well as summer camp and sports programming.I am responsible for the supervision of the Program Manager, Youth Development Professionals, Teen Coordinators and Mentoring Success Coach, providing overall direction, coordination, and evaluation. This role is accountable for all the day-to-day operations of this Clubhouse. It requires following all BGCA Regulations, DHS and CACFP/SFSP Food Program policies and procedures in partnership with the Greater Pittsburgh Food Bank. Consistently improving upon yearly DHS clubhouse inspections with reduction in violations each of the past 3 yearly evaluations.Keystone STARS - Level 1 in August 2022 with current level 2 and awaiting evaluation to move to a STARS 3 by end of 2024.On pace to surpass budget forecast for fiscal year of $1,000,000 operating budget.Increased attendance year over year in our pre-school, after school and summer camp programs.

Greater Pittsburgh Area

1. Assist special needs students (learning disabilities, autism, emotional disturbance) understand and complete their assignments.2. Responsibilities may include physical care for students who are unable to care for themselves (such as feeding, lifting, moving, or cleaning), behavioral management, or academic assistance.3. Teaching lessons in special classrooms, resource rooms and serve as inclusion assistant who accompany students throughout their day.4. Utilize behavior management, de-escalation, personal-professional boundaries when necessary.

Greater Pittsburgh Area

1. Monitor sales trends to predict inventory ordering needs; thereby cutting costs and increasing sales numbers. 2. Year over year sales dollars increased during Jan-March from 2018-2019 by 39%.3. Year over year average sales transactions increased by 48% during Jan-March from 2018-2019.4. Manage expenses and constantly evaluating costs to ensure maximum profit.5. Manually and digitally track physical on-hand delivery.

Greater Pittsburgh Area

1. Employee of internal consulting group throughout bank operations that focused on increasing employee engagement, creating efficiency through process related improvements, and delivering a better customer experience.2. Supported the rollout of a lean management system (Six Sigma) deployed to 76 lines of business and over 5,600 employees.3. The results of this program and its accomplishments captured over $130 million in cost savings through 2018 with an additional $19.7 million in cost avoidance through 2018.4. Focused on standardized work for frontline, proper coaching and mentoring/development for the staff by managers and leaders.5. Facilitated group meetings to discuss previous day's production results, workflow and key actions for the day.6. Introduced teams to problem solving sessions where the root cause of issues is discussed and solution to fix the problem is introduced.7. As a part of our sustainability team, our first deployment saw a reduction in rework by 22% within 6 months.

Cranberry, Pa

1. Responsible for generating revenue for the company by opening new lines of service through personal/business accounts.2. Follow up on leads of current and potential customers to determine how to gain their business.3. Building rapport with customers to ensure they're purchasing the right equipment so they make the right decision for them to ensure customer satisfaction and reduce return rate.

Cranberry, Pa

1. Responsible for raising guest satisfaction survey scores taking the location from being ranked last in customer satisfaction to being ranked second in the United States of all Marriott Franchises.2. Reviewing occupancy and local trends to ensure adjustments to rates were effective in increasing revenue.3. Charged with meeting forecasted projections for hotel occupancy revenue.

Las Vegas, Nevada Area

1. Ability to recognize opportunities for financial growth as demonstrated with an increased incremental revenue year over year (YOY) by $1,000,000 during my tenure.2. Assist in budgeting hours and finding opportunities to eliminate waste.3. Act as direct contact between front desk staff and clients for group arrivals and VIP clients (i.e. Sony, Toyota, and A List celebrities and high level executives).4. Handle daily complaints and appropriate distribution of compensation to guests. 5. Assist with progressive discipline as needed with staff as well as take part in the interview/hiring process for all new front desk staff.6. Implemented new systems regarding organization of front desk operations deploying agents with streamlined policies, procedures, and training methods.