Randy Sipple Email & Phone Number

Arizona, United States

• POC with Project Team, Legal, Compliance, Audit, L&D, Operations, Recruited/Hiring staff.
• Partnered with Credit/Risk SVP on over 10 initiatives I identified to improve overall credit quality. Result was several implementations and reduction in the Division DQ from highest and now outperforming the Company.
• Performance Coaching on Auto secured lending and Delinquency control. Result over 50% improvement for Division in 10 months for Auto secured and the best 30 Day DQ among Divisions from previously the highest.
• Conducted entire Company Training, including Role playing, Sharing Best Practices, Solicitation Strategy
• Created reporting for Division related to; 1) Charge Off trending, 2) Total Auto secured loans along with trending, 3) Live check mailing conversions, 4) Modification trending by Branch, 5) 30-Day DQ Weekly Trending.

Chandler, Arizona

• Wells Fargo Credit Operations (Credit Card Division), Chandler, AZ
• Manage teams in Chandler, Las Vegas and Manilla Philippines
• Complete 5000+ quality reviews pm at an Individual and Target level across 7 Lines of Business
• Collaborate with WF Audit Services, QA, and Testing Validation Teams with creation of test plans
• Assure policies and procedures followed with reporting of errors with detailed monthly reporting
• Drive process improvements for quality gaps get covered. (Disputes, Capacity Planning)

Chandler

• Lead (SPOC) single point of contact in the loss mitigation, retention and liquidation process
• Collaborated with Underwriting, Risk, Settlement, Liquidation, Agencies to drive metrics
• Site Hiring Coordinator, recruited 250+ employees in various positions to maintain SLAs
• Assigned to critical Company and Investor projects creating processes to desired results
• Consistently maintain Employee Engagement scores in the top 10% of Wells Fargo
• Site Champion for Team Member Leadership Academy/Nominated to Leadership Committee

Tempe Arizona

• DW/Chums certified in FHA REFI’s, Purchases, Bonds, HARP and Conventional Mortgages
• Created an Underwriting Team of 140+ Employees including hires and training within 90 days
• Ranked in the top 4% of Wells Fargo Leaders on a Gallup connection survey of 4.77 out of 5.0
• Recipient of the Home Mortgage Top Leader Award for overall performance execution
• Led a newly hired in highest Production and Customer Loyalty results in WF year over year

Tempe Arizona

• Directed Auto Finance Underwriting and Loss Prevention with indirect teams in 15 states
• Lead Call Center managing 200+ employees with Indirect Auto Lending in the Western US
• Identified opportunities by partnering with Sales, QA, Risk and Funding Departments

Indianapolis Indiana

I lead a team of District Managers that overseen 36 Store locations across a 6 state region. Responsible for generating volume that included areas in home equity, auto and personal loans. In addition, responsible for adhering to quality purchase policy guidelines, managing loss control and overall expenses that ultimately contributed to profit goals.

Managed 7-10 WFF Stores located in 3 different States. Responsible for loss control, real estate, consumer and auto loans. In addition, responsible for staffing and hiring in each location while managing appropriate expenses.

Associate'S Degree, Business Administration And Management, General

Bachelors, Finance

Activities and Societies: Captain of the Cross Country Team, named All Conference in Track, qualified for the National Championships.

Associates, Business Management

Activities and Societies: Member and Captain of the Cross Country and Track Teams, qualified twice for the National Championships.