Randy Skiles Email & Phone Number

League City, Tx, Us

League City, Tx, Us

Galveston, Texas, Us

CSA ServiceNow Administrator - I am part of a 5 person team transitioning American National from the existing system (Navigator) to ServiceNow. We are working with a ServiceNow elite partner, Contender Solutions to set up systems that will define, manage, automate and structure IT services for American National.

Beaumont, Tx, Us

At Lamar, I am part of a 4 person Enterprise Applications support team. My primary work is as a Senior Enterprise Application Administrator for: ServiceNow, Axiom Elite, Ellucian International Student & Scholar Management website, and Banner/Blackboard ILP. But I can be called upon to support any of the 400 applications we have on campus.I am the backup administrator for: Active Directory, ManageEngine ADManager, ManageEngine ADSelfService Plus, and Office 365 email. I troubleshoot issues when the applications fail or if the end user has a problem and needs assistance.For troubleshooting, I use a combination of vendor documentation, google, and YouTube. In the event I cannot solve the problem on my own, I contact the vendor for support.To keep all the stakeholders informed, I use a combination of email and ServiceNow tickets to document the progress and resolution.I am a member of the Disaster Recovery team to ensure that we have server backups in the event we need to recover from a failed software update or cyber attack. I work with our networking team, firewall team, and network security team to set up new servers, prevent security breaches, and troubleshoot connectivity between servers or workstations.I coordinate application updates with the application owners, managers, and directors to ensure there are no conflicts with other projects and that we minimize the impact on our students and staff.Applications and Services I support:ServiceNowDuoLiquidFilesEllucian ISSMSirsiDynixAppworxXtenderAxiom EliteADManagerADSelfService PlusActive Directory0365 emailILPLamar University website (linux)SQL serverIISApacheSoftware Licensing (ManageEngine, ServiceNow)DegreeWorksBlackBoard GradingTicketReturnI participate in weekly team meetings to keep directors, managers and co-workers informed about the status of current issues, upcoming software updates, and upcoming software patches and releases.

Team Lead for Dow Chemical data center project.Project includes: Surveying 20 buildings for existing network infrastructure; assessing physical security of network equipment and space requirements.Cat5 and fiber optic cabling needed for network backbone between buildings. Installing 15 servers, 100 switches, and 300 laptops.

My primary role was network/pc/software/printer support for the plant management team and equipment on an industrial, high speed production line.Included in my role: On-call 24/7 Help Desk support for Dell/HP computers and software; Install/configure MS Office/Outlook; monitor/update antivirus software. Maintain pc hardware/software inventory in database, WiFi and LAN network support, computer imaging, data backups, SAN/NAS configuration, phone system maintenance, maintain security system (badge readers and video cameras), managing/ordering spare parts for servers, laptops, pcs, copiers, and printers. I was part of Plant Leadership Team, which reviewed the progress on plant initiatives concerning; capital improvements, plant production, and environmental health and safety issues. And was a member of Printpack Systems Administrator group that collaborated and supported System Administrators at each plant.

I-Corp, Inc., is an engineering/manufacturing facility that designs/programs and builds robots and industrial automation equipment. My department maintained the software, Windows servers, Dell pcs, switches, wireless access points, a VOIP phone system, data backup systems, fire/burglar alarms, security cameras and physical access control.

Developing Android and IOS applications for mobile devices and responsive web sites. Coding and programming applications using Eclipse, Xcode, phonegap, HTML5, CSS, Javascript, and C#. Designed and launched mobile apps in iTunes and Google Play.Desktop Support managing 82 on-site users and 35 school districts. Managing users in Active Directory, managing email accounts in Exchange, replacing or upgrading computers, managing the video conferencing hardware and software, resolving hardware/software/network issues, installing a wireless access points, working on copiers, and collaborating on recommendations and pricing for new equipment. Maintain VMware virtual server environment and VDI virtual desktops.Remotely manage software and databases for 28 school servers - Server 2000, 2003, and 2008. Manage and administer the student/employee web site and databases for 28 school districtsMaintain database integrity, creating local and off-site daily backups. Administer client side database software on over 300 user computers, installing, configuring and pushing out updates. Troubleshooting hardware, software, voice/data/network infrastructureRespond to Help Desk tickets for pc/printer/smart phone hardware/software issuesWorking with 3rd party vendors for IT installations/software licensing/software upgradesInstall/configure/support software: Office 2007/2010, Lync, Adobe CS6, Filemaker Pro, CamtasiaInstall/support Server 2000/2003/2008/Active Directory/Exchange, VMware Virtual Server, VMware Virtual DesktopManage user accounts in Active Directory/ExchangeSupport network infrastructure including installation of servers, routers, switches, Shoretel VoIP systems, patch panels, network cabling, phones and network/phone wall jacks.Demonstrate/maintain/support various off the shelf software and custom softwareSupport Cisco routers/switches/wireless devicesSupport web development and Content Management Systems

My primary responsibility was software and database support for the casino management software on an IBM RISK server. But I was a jack of all trades as needed. I was part of the desktop and network support team for 900+ users, managed 2 computer upgrade cycles with of over 100 pc's each cycle, and maintained the Nortel phone system hardware and phone profiles.

Master'S Degree - Management Information Systems, Management Information Systems And Services

Bachelor Of Business Administration (B.B.A.) Mgmt Information Systems, Business Technology