Randy (James) Snow

Randy (James) Snow Email and Phone Number

Senior Product Portfolio Manager @ StrongMind
Mesa, AZ, US
Randy (James) Snow's Location
Mesa, Arizona, United States, United States
Randy (James) Snow's Contact Details

Randy (James) Snow personal email

n/a
About Randy (James) Snow

I am a husband and dad to 3 amazing rescue dogs. I was fortunate enough to have lived in Switzerland and I published my memoir from that experience "A Texan's Adventure in Switzerland". I am a cofounder of DAR Foundation Rescue where my wife and I along with several amazing volunteers try to help animals.Professionally I have been in software product management for over 25 years where I have performed numerous roles and gained a plethora of experience. I am a passionate and results-oriented leader who specializes in product/portfolio management. My current mission is to create innovative and impactful products that enhance the learning experience for students and educators. I have expertise in strategic planning, communication, and stakeholder management, and I enjoy working with cross-functional teams to deliver quality and cost-efficient solutions. In my current role as a Senior Product Portfolio Manager at StrongMind, I align the portfolio objectives with the business strategies, manage the project pipeline, and conduct in-depth portfolio analysis, risk assessment, and software reviews. I am motivated by the opportunity to make a difference in the education sector, and I value the collaborative and supportive culture at StrongMind. Currently, I am spearheading the launch of a new educational platform, adopting one-week sprints for quick, iterative releases that allow for immediate feedback and prompt delivery of benefits. To prioritize features effectively, we integrated sophisticated tools like Google Analytics, Hot Jar, and user groups, in addition to conducting surveys, polls, and market research. We also embraced AI for developing courses that meet educational standards and for supervising community chat interactions. Looking ahead, there's a plan to roll out AI-powered tools designed to generate student worklists and prioritize tasks, thereby elevating the educational experience. Some of the skills that I use and develop in my role are the voice of the customer, product road mapping, and key performance indicators. I am always eager to learn new skills and technologies, including recent courses in Product Marketing, AI, and Google Analytics.

Randy (James) Snow's Current Company Details
StrongMind

Strongmind

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Senior Product Portfolio Manager
Mesa, AZ, US
Website:
strongmind.com
Employees:
239
Randy (James) Snow Work Experience Details
  • Strongmind
    Senior Product Portfolio Manager
    Strongmind
    Mesa, Az, Us
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  • Strongmind
    Product Release And Quality Manager
    Strongmind May 2024 - Present
    Chandler, Arizona , Us
    The Product Release and Quality Manager plays a pivotal role in overseeing the coordination, readiness, and execution of product releases. This role ensures that all product updates and releases are communicated effectively within the organization and documented transparently. The manager verifies that all release criteria, including acceptance conditions and requirements, are met prior to each release. Additionally, they manage and prioritize incoming support tickets, ensuring that customer issues are addressed promptly and that solutions are integrated into future product updates. This role is crucial in supporting cross-functional teams to understand and utilize product updates effectivelyPrimary Duties and Responsibilities:•Coordinate Product Releases: Organize and manage the schedule, resources, and tasks.•Monitor and Communicate Status/Risks: Keep track of the progress and potential risks associated with product releases.•Internal Communication: Ensure all internal stakeholders are informed of product release details, changes, and expectations.•External Messaging Support: Provide necessary inputs to marketing, sales and school teams for developing accurate external messages.•Documentation and Certifications: Maintain a central repository for product development information.•Release Criteria Confirmation: Collaborate with Product Managers, Product Owners, and other stakeholders.•Develop Implementation Plans: Creating detailed implementation plans and documentation that outline steps for implementing products efficiently and effectively, ensuring alignment with overall business objectives.•Support Ticket Management: Oversee the tracking, prioritization, and resolution of support tickets.
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  • Strongmind
    Senior Product Portfolio Manager
    Strongmind Dec 2022 - May 2024
    Chandler, Arizona , Us
    Program Manager and Senior Portfolio Manager with expertise in educational software development. Proven success in leading large-scale projects, managing cross-functional teams, and driving successful outcomes. Strong strategic planning, communication, and stakeholder management skills.• Initiated and managed the implementation of a new educational platform using one-week sprints for rapid, iterative releases. This approach ensured swift delivery of value and facilitated immediate feedback collection.• Incorporated advanced tools such as Google Analytics, Hot Jar, and user groups, along with surveys, polls, and market research for data-driven feature prioritization.• Utilized AI for innovative course creation aligned with educational standards and for monitoring interactions in community chats.• Planning to implement AI-driven tools for generating student worklists, indicating prioritized tasks, and enhancing the overall educational experience.• Led large-scale software development programs for education software solutions.• Developed and executed comprehensive project plans, timelines, and resource allocation.• Implemented project management methodologies to optimize processes and productivity.• Led strategic planning and execution of an extensive education software development portfolio.• Conducted portfolio analysis, risk assessment, and performance evaluation.• Aligned portfolio objectives with business goals and managed project pipeline.
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  • Strongmind
    Program Manager
    Strongmind Jun 2021 - Dec 2022
    Chandler, Arizona , Us
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  • Sap
    Senior Product Owner At Sap Tempe
    Sap Oct 2020 - May 2021
    Walldorf, Bw, De
    Delivered quality and cost-efficient products to meet the needs of global customers. Ensured products were intuitive and user-friendly, successfully resulting in rapid adoption. Empowered teams and optimized processes through prioritization of user-focused backlog and adhering to Definitions of Done. Collaborated with and influenced groups, teams, and individuals across the company.
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  • Sap Switzerland
    Senior Product Owner
    Sap Switzerland Jan 2012 - Oct 2020
    Delivered quality and cost-efficient products to meet the needs of global customers. Ensured products were intuitive and user-friendly, successfully resulting in rapid adoption. Empowered teams and optimized processes through prioritization of user-focused backlog and adhering to Definitions of Done. Collaborated with and influenced groups, teams, and individuals across the company. • Managed development of Assortment Planning applications from concept to implementation. Performing requirements engineering while utilizing design thinking and co-innovation with Axfood / Decathlon / Armani Exchange / Boulanger / Tom Tailor / Gerry Weber / Top Toy / Hugo Boss / Miss Guided / Adidas• Managed demand planning and design thinking efforts with the Lego team that resulted in the creation of a specific demand planning application that increased accurate forecasting of orders by over 10%.• Led product prototyping efforts for Dansk / Jysk resulting in new product features and other product enhancements that led to increased application demand.• Directed demand planning and engineering requirement efforts with Home Depot (Canada) and conducted training with team that would lead the Canadian development effortProduct Management Academy Trainer Sept 2019 – May 2021Coached, moderated, and trained future instructors for the SAP Product Management Academy in both classroom and virtual formats.
  • Saf
    Customer Support Engineer
    Saf Sep 2009 - Dec 2011
    Customer Support Specialist specializing in Demand Forecasting SolutionsExperienced Customer Support Specialist with a strong focus on delivering exceptional assistance for demand forecasting solutions. Skilled in providing client-oriented support and cultivating positive relationships. Proficient in aiding clients, including industry leader SAP, in effectively utilizing forecasting engines within their forecasting and replenishment software.- Client Engagement: Build and maintain strong relationships with clients, such as SAP, to understand their specific requirements and challenges. Offer personalized support to ensure the smooth integration and optimal utilization of forecasting solutions in their software ecosystem.- Issue Resolution: Promptly address client inquiries and concerns, liaising with technical teams as needed to ensure effective issue resolution. Facilitate seamless communication to minimize disruptions to client operations.- Best Practices and Training: Conduct training sessions to enhance clients' understanding of the forecasting engine's functionalities. Share best practices and strategies for maximizing the benefits of demand forecasting and replenishment processes.- Feedback and Improvement: Actively gather client feedback and insights to contribute to ongoing product enhancement efforts. Translate client input into actionable recommendations for refining and improving product features.- Documentation and Reporting: Maintain accurate records of client interactions, including issues raised and solutions provided. Generate regular reports to track support activities and provide valuable insights for product development.- Industry Awareness: Stay informed about industry trends related to demand forecasting and replenishment. Utilize this knowledge to enhance customer support strategies and contribute to the enhancement of forecasting solutions.
  • Nec Corporation America
    Product Manager
    Nec Corporation America Sep 2004 - Dec 2008
    Tokyo, Jp
    Managed design, development, testing, and implementation of a demand forecast replenishment application for the grocery and convenience store industry. Performed multiple simultaneous positional assignments overseeing the software development cycle (Requirements, Development, Testing, Implementation, Training, Support) for several products.• Evaluated requirements and developed business processes and technology solutions to meet client needs.• Performed in-depth Current Situation Analysis (CSA) through client interviews, monitoring, and industry analysis. Managed requirement traceability from start to finish.• Documented user requirements using Software Requirement Specifications (SRS), Use Cases, Business Process Models, and Data Flow Diagrams (DFD).• Provided functional and design support for contracted development and test team in Vizag India and a design test team in Manila Philippines.• Developed control procedures for application development. The procedures reduced the number of costly defect rework and the number of support calls.• Implemented stringent Quality Assurance methods• Led diverse test teams from the US and India.• Conducted classroom training and onsite training for clients.• Developed detailed training material including User Guides and Admin Guides.Projects worked on:Eleven Japan and Demand Chain Management/Tanpin Kanri (TK).Seven Eleven CSA – Detailed analysis of the Seven Eleven US Store Systems and Processes.Electronic Money – An in-depth analysis of electronic money in Japan, working with consultants from Japan including visit to Tokyo. Created business models for client in Monterrey Mexico.Customer Interactive Services – Studied and created Business Process Models on services offered by Convenience Stores around the world.M-copy – Studied the Seven Eleven Japan in-store kiosk/printer and then developed a working model for the US market.POS Card Processing – Implemented card processing using Mercury Payment Systems.
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  • Dcm Solutions
    Product Manager
    Dcm Solutions 2000 - Sep 2004
    Managed design, development, testing, and implementation of a demand forecast replenishment application called e-demand for the grocery and convenience store industry. e-demand is a software ordering and inventory system based on systems processes used by Seven-Eleven Japan and Demand Chain Management/Tanpin Kanri (TK).Software Development Life Cycle (SDLC)Most responsibilities were related to the SDLC:RequirementsEvaluated client requirements and developed business processes and technology solutions to support client requirements. Performed Current Situation Analysis (CSA) including interviews, monitoring, and industry analysis. Managed requirement traceability from start to finish.Documented user requirements using Software Requirement Specifications (SRS), Use Cases, Business Process Models, and Data Flow Diagrams (DFD). Development SupportFunctional clarification, application design, database design, and issue resolution. Provided functional and design support for contracted development and test team in Vizag India.TestingDeveloped control procedures for the application's development. The procedures reduced the number of costly defects and the number of support calls. Implemented proper bug tracking, created a repository of test scripts, initiated performance testing, began the process of automating regression tests, and led the test cycles while also executing a majority of the testing.Created test scripts and performed Unit Testing, System Tests, Integration Testing, and User Acceptance Testing (UAT).Managed test teams from the US, India, and Philippines. .ImplementationData conversion and data setup. Implement business processes.TrainingProvided classroom and one-on-one training.Developed training material including.SupportProvided technical and user support for software and data issues.Worked with Sales and Marketing on brochures, marketing campaigns, supporting trade shows, and visits with potential customers.
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  • Rorc
    Qa Manager
    Rorc Jul 1998 - Sep 2000
    Software Quality Assurance Manager specializing in Point of Sale (POS) SystemsAccomplished Quality Assurance Manager with a focus on software testing for Point of Sale (POS) cash register systems tailored for grocery store environments. Adept at managing QA processes, ensuring product excellence, and delivering reliable solutions to enhance the shopping experience for customers.• Quality Oversight: Led end-to-end quality assurance for POS cash register systems, ensuring the reliability, accuracy, and functionality crucial for seamless grocery store operations.• Team Leadership: Directed QA teams in conducting rigorous testing, defect tracking, and performance analysis. Cultivated a collaborative environment to drive team efficiency and elevate product quality.• Test Strategy Development: Developed comprehensive test strategies to validate software functionality, compatibility, and security. Devised targeted test cases to replicate real-world scenarios in grocery store settings.• Process Enhancement: Instituted effective QA processes, streamlining testing workflows and minimizing defects. Implemented continuous improvement initiatives to enhance software quality over time.• Cross-functional Collaboration: Collaborated closely with software development teams to align quality goals and resolve issues. Ensured smooth communication and cooperation between departments for optimal product outcomes.• User Experience Enhancement: Prioritized user-centric testing, validating that the POS systems deliver intuitive interfaces and seamless interactions for both customers and store employees.• Risk Mitigation: Identified potential risks and vulnerabilities in software, working proactively to address them and minimize disruptions in grocery store operations.
  • Wal-Mart
    Assistant Manager
    Wal-Mart Jan 1992 - Jul 1998
    Bentonville, Arkansas, Us
    Store Assistant ManagerNight Manager, Operations Manager, Apparel Manager, Hardlines Manager, Special Divisions ManagerSenior Set-up ManagerDirected a million-dollar remodel of a Wal-Mart store in Wellington, KS.- Supervised 10-member management team and over 200 personnel.- Finalized project 3 days ahead of schedule and under budget.Set-up ManagerLed team in the conversion of Canadian Woolco stores into traditional Wal-Mart stores.
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Randy (James) Snow Education Details

  • Texas A&M University
    Texas A&M University

Frequently Asked Questions about Randy (James) Snow

What company does Randy (James) Snow work for?

Randy (James) Snow works for Strongmind

What is Randy (James) Snow's role at the current company?

Randy (James) Snow's current role is Senior Product Portfolio Manager.

What is Randy (James) Snow's email address?

Randy (James) Snow's email address is ra****@****sap.com

What schools did Randy (James) Snow attend?

Randy (James) Snow attended Texas A&m University.

What are some of Randy (James) Snow's interests?

Randy (James) Snow has interest in Traveling, Tae Kwon Do, Boating, Scuba Diving.

Who are Randy (James) Snow's colleagues?

Randy (James) Snow's colleagues are Makeylee Martin, Anthony West, Eduardo Solano, Marqui Tollczyk, Savita Akambe, Lindsey Odegaard, Ethan Melzer.

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