Randy Speiser Email & Phone Number

Delta, British Columbia, Canada

The Dispatcher is responsible for scheduling technicians’ jobs with customers (internal and external), ensuring Mason's commitment standards are being met.Plan, coordinate service calls, and communicate with Parts Department, Sales Reps, available Road Technician and Customers for all necessary follow up repairsRespond to customer communication for all service requirementsUpdate tracking sheet accurately and consistentlyCreate work orders at the time of taking a call with correct details neededHandle calls on a priority basisSchedule technicians in designated areas/customers as much as possibleUpdate customers with ETAPlan technician’s workload in advance and in consultation with technician prior to committing to a customer ensuring they have parts on hand prior to dispatchingSchedule and maintain PM’sFollow up daily on all jobs that have outstanding partsEnsure customers protocols and expectations are passed onto techniciansDispatch technicians at the end of every day for work next dayAdvise Service Manager, ASR and/or Service Coordinator of customer issues and/or concerns.

Burnaby, British Columbia, Canada

Dispatching and scheduling calls in an effective mannerTaking service calls via phone, email, text and faxEnsuring accuracy of the dispatch board at all timesTime managing productivity on service and maintenance callsCommunicating with the customer and the technicianProviding additional assistance to the technician as requiredSending out twice daily technician updatesAssisting with technician paperwork (both electronic and paper)Assisting with invoicing on schedules and COD basisFact checking with technicians for invoicing purposesAssisting with Shop management and End-of-day lock of shopOverseeing general filing in service departmentAccounts Receivable follow up

New Westminster

Burnaby Bc

Delta Bc

Delta Bc (Annacis Island)

Part Time

Burnaby