Oversee the operations of two fulfillment locations in Tacoma, WA, including a 200k sq. ft. main warehouse and a 70k sq. ft. off-site facility. Report to the Fulfillment Regional Manager in Vancouver, British Columbia, and manage a team of 8 direct reports and 50+ associates across two shifts.Team Leadership: Built and led a high-performing team, focusing on mentoring, coaching, and developing exempt leaders. Created development plans, conducted performance reviews, and developed succession plans to ensure ongoing team growth and leadership readiness.Operational Excellence: Managed project initiatives and championed the 5S methodology, holding the leadership team accountable for departmental results. Collaborated with other Fulfillment Center Managers and departments to implement network-wide initiatives and best practices.Continuous Improvement: Fostered a culture of continuous improvement with strong team buy-in, driving operational efficiencies and effectiveness. Led peak season readiness planning, including workload projections, staffing, and alternate shift arrangements.Highlights of Accomplishments:Cost Efficiency: Consistently delivered under budget ($429k savings by end of Q2 / 2024) with the facilities recognized as top performers for both efficiency and safety.Performance Metrics: Achieved a 47.3% Return to Stock rate compared to a 20% target, and a 99.7% adherence to HD ETA’s First Offer within the initial ETA, surpassing the 95% target.Safety and Compliance: Maintained a record of 2.5 years of operations without injury or accident and achieved a top Collision Frequency Rate, well below the target of 18.36.Demonstrated exceptional leadership and operational management, contributing significantly to the fulfillment center’s success and industry-leading performance.

Directed and optimized transportation and logistics operations for a comprehensive $124M+ retail supply chain, including 28 stores, 17 donation centers, 3 warehouses, and 2 outlet/salvage locations. Managed and trained a team of over 200 personnel, including drivers, material handlers, forklift operators, and support staff, ensuring safe and efficient movement of donated and purchased merchandise.Revenue Growth: Spearheaded system and equipment upgrades that increased carton revenue from $23.30 to $33.00 and drove a 79% revenue increase to $124M+, while maintaining a 27% rise in transportation costs.Market Expansion: Enhanced transportation and outlet operations, and forged strategic partnerships with domestic and international buyers, boosting annual salvage revenue from $6.5M to $10M in just two years.Program Development: Launched and managed vocational rehabilitation and community college programs, including the training of individuals in work release and state institutions, fostering workforce development and community integration.Safety and Compliance: Achieved eight consecutive years without DOT reportable accidents and ensured exceptional compliance with DOT regulations, culminating in a flawless 2017 DOT audit with zero recommendations or corrections required.Promoted from Transportation Manager to Director within one year, demonstrating exceptional leadership and operational expertise.

Managed third-party logistics (3PL) operations for Whirlpool Corporation’s supply chain in the Pacific Northwest, overseeing a major transition of the account from Penske Logistics to JB Hunt. Coordinated the handover and ensured continuity of operations during the transition period.Equipment and Compliance Oversight: Administered all aspects of power and trailing equipment, including leasing, maintenance, and driver qualifications. Ensured full compliance with State and Federal DOT and FMCSR regulations.Team Management: Recruited, trained, and managed a team of over 125 personnel, including performance management and development. Oversaw annual budgeting, financial approvals, and monthly forecasting to project profit and loss trends.Safety and Risk Management: Handled OSHA, Labor and Industries, and DOT-related issues, working closely with insurance and risk management teams to address workers' compensation and vehicle accidents.Operational Efficiency: Developed and managed a dedicated 3rd party supply chain to Billings, Montana, successfully eliminating rolling assets and reducing headcount requirements.Demonstrated expertise in transitioning major accounts, managing complex logistics operations, and ensuring regulatory and safety compliance while driving operational efficiencies.

Oversaw operations and transportation for three distribution centers located in Kent, Spokane (WA), and Boise (ID), with additional management of shuttle services between Kent and Portland. Coordinated with major third-party carriers, including Oak Harbor Freight Lines, Schneider, and Yellow Freight, to ensure seamless logistics and high service standards.Operational Leadership: Managed daily logistics operations, including freight flows and carrier performance, to resolve complex supply chain challenges and prevent production disruptions. Maintained a strong focus on optimizing value delivery and customer satisfaction.Account Management: Continuously assessed and adjusted account deliverables to meet customer needs and contractual obligations, with a deep understanding of P&L and budget management to ensure financial health and operational efficiency.Safety and Compliance: Ensured strict adherence to safety protocols and regulatory requirements, providing associates with training, feedback, and direction to maintain high safety standards. Implemented and monitored compliance with financial policies, including inventory control and damage management.Performance Monitoring: Regularly reviewed operating metrics and addressed out-of-tolerance results to drive continuous improvement. Communicated progress and KPI results to customers and internal teams, fostering transparency and ongoing enhancement of service delivery.Resource Optimization: Strategically planned work assignments to maximize the use of fleet and warehouse assets, ensuring effective and efficient operations.Demonstrated expertise in managing cross-functional teams, optimizing logistics operations, and maintaining robust relationships with customers, vendors, and carriers.

Supervision of 35+ drivers, material handlers, and customer service personnel, including dock & truck merchandise loading and product staging. Fleet Maintenance, customer property damage and freight damage for core customer, Sears & Roebuck. Led all corporate and location specific safety training. Collaborated effectively with client’s sales and management teams creating a seamless client facing delivery and transportation operation. Highlights include:- Builder Services and Home Delivery Program supervisor, leading the development and implementation of builder training program for Whirlpool appliances.