Randy Suarez Email and Phone Number

-Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills-Strengthened key professional abilities including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work-Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification-Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite

-Provided direct care to clients and managed schedule, medications, and household responsibilities-Provided companionship and support while monitoring patients’ physical and mental well-being-Scheduled and escorted patients to medical appointments and provided ambulation assistance

-Review claims submitted by providers, submit claims to insurance payers, and post payments. -Troubleshooting and resolving denied claims, and investigated claims using tools like Kareo, payer portals, and Google Suite.

-Provide empathetic customer support via phone and email to 80+ customers per shift utilizing Gladly -Responsible for managing customer accounts including dealing with complex payment issues using Admin -Collaborate across departments to resolve product, shipping, and logistics issues

-Provided exceptional customer service to an average of 50+ guests daily while on the floor and at the point of sale -Assisted with weekly inventory management responsibilities including shoes, clothes, and household goods-Collaborated with other team members, fostered an energetic, motivating work environment through consistent partnership

-Interfaced with 80+ clients and management weekly to understand facility needs-Met demanding timelines for service delivery by ensuring tags and pink slips were delivered to the correct destination-Created a catalog system of transported items to identify any over-shipments and track purchase orders