Randy Sudds Email and Phone Number

Billing Clerk for the The Ottawa Hospital Family Medicine Associates team. I am responsible for taking phone calls from clients to make payments on their accounts, processing OHIP billing error reports, processing daily batch reports and sending monthly billing statements to clients.

Taking incoming calls and requests by email to book appointments for the sales specialists.

Worked in the Vaccination Clinics, checking in clients on the COVAX system. Verified personal information in order to prepare the client record for the Immunization Team to administer a vaccineAlso required to check out client from the COVAX system after they had their vaccine administered

Responsible for producing administrative reports, administrative duties related to PassionArts operations, managing staff of Customer sales/fundraising Representatives. Liase with clients of PassionArts and meeting their service requirements.

Provide leadership to Telephone Sales Rep and hire and train new staff. Monitor the productivity of teams, including performance targets in sales and dollars per hours. Maintain hours spreadsheets for my group of Telephone Sales Rep and provide daily and weekly adminstrative reports for the campaigns. Assist Director in the development of campaign final report. Provide direction and harmonious and productive working relationships as a member of the Direct Marketing Team. Support fellow team members in achieving their targets and goals and lead the team by example in terms of sales results: Serve as liaison with teams within the Direct Marketing Unit communicating effectively and getting Telephone Sales Rep buy-in on instructions, direction and strategy provided by the Unit’s Director. Deal with daily issues related to the campaign such as problem orders and seating updates.