Randy Thompson Email and Phone Number
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Randy Thompson personal email
Experienced Senior System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Requirements Analysis, Enterprise Architecture, ITIL, IT Service and Asset Management, and Virtualization. Strong information technology professional with ability to solve difficult technical problems with a constant eye on customer service. ITIL v3 Foundation certified in 2016.
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System Administrator Iii (Ivanti)Michael Baker International Sep 2023 - PresentPittsburgh, Pennsylvania, Us
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It Service Delivery LeadHikma Pharmaceuticals Mar 2019 - Sep 2023London, London, GbEvangelist responsible for all ITSM Processes/KPIs/Metrics and Reporting (Incident, Problem, Change, Service Request, Knowledge Management, CMDB) and inclusive CSI. Global Change Manager responsible for ensuring the documented change process is followed by all change coordinators worldwide. ITAM SME. -
Senior Engineer/Project Manager/Technical Lead/Lead DeveloperCas Aug 2007 - Mar 2019Columbus, Ohio, UsResponsible for requirements gathering, implementation, development, configuration, administration and continual service improvement of Cherwell Service Management, HP Service Manager and HP Asset Manager enterprise service and asset management systems; Provide ITSM and ITIL guidance and governance for Incident, Change, Problem, Self Service and CMDB (SACM) across Technology Division; Developed HP Service Manager reporting utilizing Microsoft Excel and MSSQL Views to allow staff to generate their own reports; Secondary function as a Black Duck administrator responsible for scheduling and performing scans of CAS internally developed applications to ensure open-source license and security compliance. -
Manager - Desktop ServicesCapgemini Oct 2006 - Jun 2007Paris, France, FrManaged an ITIL compliant global Desktop Services department responsible for supporting 6,500 consultants and contractors in North America. Project Manager and process improvement specialist for all Desktop Services projects, processes and procedures. Responsible for certifying all Windows XP corporate workstation images utilizing Symantec Ghost and internally developed data migration tools. Manage Marimba enterprise ESD system for software distribution, asset tracking and software license compliance. Provided Level 3 engineering support for all BMC Remedy trouble tickets and ensured support SLAs were met. Managed and maintained all Desktop Services infrastructure test environments and testing lab. Asset disposal manager responsible for negotiating with disposal vendors the resale and disposal of obsolete corporate assets. Manage a $3 million annual budget. Managed, coached and mentored 3 direct reports; 1 North America, 2 Mumbai, India. -
Lan Engineer - Shared Services AmericasJpmorgan Chase & Co. Nov 2004 - Sep 2006New York, Ny, UsPerform MSI package creation and modification. Develop and document standards, processes and procedures. Train new consultants and employees on corporate packaging and QA process, procedures, and standards. Application Integration Engineering Board member tasked with researching, developing, recommending and maintaining a state-of-the-art application integration environment. Provide on-going support and coaching to worldwide colleagues. Handle complex and escalated packaging and integration issues. Serve dual roles as an integration engineer and QA engineer. -
Senior Desktop EngineerFreddie Mac Oct 1998 - Sep 2004Mclean, Va, UsOversee Desktop and Mobile Engineering testing and development lab consisting of Windows 2000/2003 servers, SQL 2000 servers, and Windows 2000/XP/Linux workstations. Enterprise Virus Administrator providing connectivity, virus statistics, and vulnerability data to senior-level management. Developed and instructed best practice training classes for entire end-user and technical community. Lead Evaluation Specialist responsible for evaluating, testing, and recommending hardware and software for all desktops and PDA/Blackberry devices. -
F-16 Aircraft Avionics Systems TechnicianUnited States Air Force Feb 1990 - Jun 2001Randolph Afb, Tx, UsEnsured all squadron aircraft were mission ready at all times. Deployed to United Arab Emirates in support of Operations Desert Storm, maintaining F-16 avionic, flight control, communication, and navigation systems. Trained new airmen on aircraft maintenance and flight line safety while holding DoD Secret Level Clearance. Achieved rank of Staff Sergeant. Honorably discharged.
Randy Thompson Skills
Randy Thompson Education Details
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South Hills School Of Business & TechnologyAccounting And Computer Science
Frequently Asked Questions about Randy Thompson
What company does Randy Thompson work for?
Randy Thompson works for Michael Baker International
What is Randy Thompson's role at the current company?
Randy Thompson's current role is System Administrator III (Ivanti) at Michael Baker International.
What is Randy Thompson's email address?
Randy Thompson's email address is ra****@****.rr.com
What schools did Randy Thompson attend?
Randy Thompson attended South Hills School Of Business & Technology.
What skills is Randy Thompson known for?
Randy Thompson has skills like Enterprise Architecture, Integration, Itil, System Administration, Disaster Recovery, Requirements Analysis, Virtualization, It Service Management, Sql, Vmware, Unix, It Asset Management.
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