Randy Thompson Email & Phone Number

Blairsville, Pa, Us

Pittsburgh, Pennsylvania, Us

London, London, Gb

Evangelist responsible for all ITSM Processes/KPIs/Metrics and Reporting (Incident, Problem, Change, Service Request, Knowledge Management, CMDB) and inclusive CSI. Global Change Manager responsible for ensuring the documented change process is followed by all change coordinators worldwide. ITAM SME.

Columbus, Ohio, Us

Responsible for requirements gathering, implementation, development, configuration, administration and continual service improvement of Cherwell Service Management, HP Service Manager and HP Asset Manager enterprise service and asset management systems; Provide ITSM and ITIL guidance and governance for Incident, Change, Problem, Self Service and CMDB (SACM) across Technology Division; Developed HP Service Manager reporting utilizing Microsoft Excel and MSSQL Views to allow staff to generate their own reports; Secondary function as a Black Duck administrator responsible for scheduling and performing scans of CAS internally developed applications to ensure open-source license and security compliance.

Paris, France, Fr

Managed an ITIL compliant global Desktop Services department responsible for supporting 6,500 consultants and contractors in North America. Project Manager and process improvement specialist for all Desktop Services projects, processes and procedures. Responsible for certifying all Windows XP corporate workstation images utilizing Symantec Ghost and internally developed data migration tools. Manage Marimba enterprise ESD system for software distribution, asset tracking and software license compliance. Provided Level 3 engineering support for all BMC Remedy trouble tickets and ensured support SLAs were met. Managed and maintained all Desktop Services infrastructure test environments and testing lab. Asset disposal manager responsible for negotiating with disposal vendors the resale and disposal of obsolete corporate assets. Manage a $3 million annual budget. Managed, coached and mentored 3 direct reports; 1 North America, 2 Mumbai, India.

New York, Ny, Us

Perform MSI package creation and modification. Develop and document standards, processes and procedures. Train new consultants and employees on corporate packaging and QA process, procedures, and standards. Application Integration Engineering Board member tasked with researching, developing, recommending and maintaining a state-of-the-art application integration environment. Provide on-going support and coaching to worldwide colleagues. Handle complex and escalated packaging and integration issues. Serve dual roles as an integration engineer and QA engineer.

Mclean, Va, Us

Oversee Desktop and Mobile Engineering testing and development lab consisting of Windows 2000/2003 servers, SQL 2000 servers, and Windows 2000/XP/Linux workstations. Enterprise Virus Administrator providing connectivity, virus statistics, and vulnerability data to senior-level management. Developed and instructed best practice training classes for entire end-user and technical community. Lead Evaluation Specialist responsible for evaluating, testing, and recommending hardware and software for all desktops and PDA/Blackberry devices.

Randolph Afb, Tx, Us

Ensured all squadron aircraft were mission ready at all times. Deployed to United Arab Emirates in support of Operations Desert Storm, maintaining F-16 avionic, flight control, communication, and navigation systems. Trained new airmen on aircraft maintenance and flight line safety while holding DoD Secret Level Clearance. Achieved rank of Staff Sergeant. Honorably discharged.