Providing cleaning solutions in regulated space to eliminate contaminants.

• Operational Management of 35 retail locations with over 75 employees.• Direct responsibility for P&L, budget, scheduling, and staffing.• Developed actionable strategies / development plans to increase high morale and drive revenue. • Daily contact with clients to resolve concerns and promote better customer service.

• Operational management of 28 retail locations with over 35 employees. • Identified deficiencies and executed strategic solutions to increase revenue.• Daily contact with clients to resolve concerns and promote better customer service.

 Planned, developed, and implemented customer strategies for the retention of existing business and growth within a specific customer.  Managed the P&L of over $15.6 million in annual sales by understanding client needs and business development. Directed site leadership in the execution of daily operations at facilities across the nation with over 12 million sgft monitored daily. Provided direction and developed growth and retention for client specific programs. Reviewed researched to anticipate competition and market trends and translated customer's attitudes for services and relationships. Consulted with development teams on market requirements and product features.  Directed portfolio, RFPs. and contracts. Communicated strategies including marketing, operations, communications, sales,, and employee satisfaction from assigned customer to executive team.  Coordinated and aligned strategy, at the account level, with corporate growth plan. Worked with marketing, sales, and operations to develop pricing, position, and packaging for the account.  Evaluated and analyzed program results and presented recommendation for changes in portfolio strategy.

 Developed work schedules to ensure adequate service. Prepared schedules for service personnel, assigned personnel to routes.  Inspected and evaluated physical condition of establishment for program compliance, i.e. safety, quality, and service. Audited and maintained inventories supplies and equipment. Investigated new and promoted improved equipment and methods.  Reviewed customer requests for service to ascertain cause for service requests, type of malfunction, and addressed with managers. Implemented organization policies and goals.  Facilitated budget requests to identify areas in which reductions can be made.  Inspected plant and evaluated use of space and facilities. Developed planned, budgets, and scheduled modifications, including cost estimates bid sheets and contracts.  Developed long-range plans, conceptual designs, and capital outlay requirements for program/process improvements. Coordinated program specifications, requirements for proposals and contracts, and associated documents.  Collected data for preparing estimates, labor hours, expenses and other metrics.  Maintained safe work environment for self and employees.  Ensured compliance with local, state, and federal regulations, such as, FDA, OSHA, ADA, etc. Directed management engaged in support of the facility programs. Acted as liaison between company, customers, clients, employees, and subcontractors. Maintained contract and contract status databases. Reviewed correspondence concerning contactors and responded appropriately.  Established and maintained contact with contractors to ensure the smooth working of the contract process.  Conducted and attended meetings to communicate top down and bottom up information real-time with customers, clients, and employees.

 Organized, planned facility maintenance.  Directed daily operations in the sports buildings to include cleaning, repairing, and security. Directed the set up and take down of over 360 NCAA sanctioned athletic events on an annual basis.

 Audited the GL and APPO accounts for the Administrative Service Division by identifying current city contracts, service agreements, and maintenance agreements.  Developed and presented the budget for the new Orem Justice Court to the city council and received approval.  Authored and published the 2010 Water Quality Report for the Public Works department and distributed it to the city of over 91k residents. Oversaw the gathering of tax ID information for the Administrative Services Department.  Mediator for Orem City Small claims court. Conducted training for city employees on the use of Excel.

 Coordinated vendor services and managed vendor relations. Managed facility operation teams and oversaw all programs. Performed regular site audits and inspections. Assisted in the ongoing improvements of programs and processes.  Coordinated program specifications, RFPs. and contracts. Maintained detailed financial records to track labor hours, overhead, supplies, expenses, billing, forecasting. Monitored budget requests and scheduled modifications accordingly. Assisted in the promotion of service performed to develop new markets, increase share of market, and obtain competitive position in industry. Built a cohesive team through effective interviewing and hiring practices, training programs, and continuous performance evaluations. Responsible for over 250 managers, supervisors, and front-end staff. Managed annual P&L of over $4.8 million. Managed client relations, HR related issues, transitions and provided quarterly business reports.

 Supervised Lead and Security officers in the execution of post orders, reports, and patrols on a daily basis. Interviewed and trained new security officers.  Scheduled and assigned daily routes for officers Provided coaching to officers and presented hiring or termination recommendations.  Provided reports to clients on the security of their facility.