Randy Vilgrain Email & Phone Number

Handling everything from scaling, designing, and building a flexible client care and sales team and refining its strategy; identifies best practices, decide which ones make sense at PN and implement them for the team and clients, earning prestigious reputation for excellence.-Learning the client’s needs by swiftly identifying insights from clients and ensuring those are translated to the development, product, and marketing teams; dedicates time and energy to diverse and different journeys for both prospects and customers while understanding different audiences and capturing needs and tone. -Boosting both satisfaction and sales through the art of the elevated customer experience, developing strong, long-term relationships and devising ongoing training programs to define operational metrics for the teams. -Taking accountability for the client care and sales teams P&L - building budgets, managing forecasts, and proposing lucrative, in-depth business cases for different tolls and organizational approaches that make specific sense for customized teams and PN.

Vancouver, Canada Area

Spearheaded and led inside account managers and inspired them to consistently exceed their quarterly sales targets by brand budgets; ensured that an elevated experience was provided to all customers of the Customer Experience department and sought opportunities to constantly improve their experience.-Worked cross-functionally to build a customer experience department in multiple channels from the ground up, defining the customer experience department framework, goals, and metrics.-Developed a system for managing, handling, and tracking customer requests, questions, and feedback, including sourcing out any necessary tools, systems or programs, so that all customer requests and questions are handled in a timely manner and are appropriately tracked

Vancouver, Canada Area

Execute the company's vision, put procedures and resources in place to promote scaling, optimize inefficient areas in the organization and coordinate with department heads

Vancouver, Canada Area

Manage a diverse team of account executives located in multiple sites. -Developed strategic work plan goals for the department to include, but not limited to gross margin, client retention, and renewal and offering additional services and products that could enhance their business. -Worked collaboratively with management team to provide career development opportunities, work direction, evaluate performance and provide feedback to promote employee growth, retention, productivity, and engagement.

Toronto, Canada Area

Dedicated to improving customer relationships and maintaining Miele's commitment to service excellence through coaching and mentoring of CSR’s.

Montreal, Canada Area

Growing member of the Covidien Canada management team an ISO certified company with the responsibility for managing the sales & customer service departments in a competitive pharmaceutical industry, bringing the most innovative technology and surgical devices to the world.

Montreal, Canada Area

FootStadium is a Quebec based retail business, which specializes in the distribution and sales of football and soccer products and equipment.

■Bachelor Of Arts (Ba), Anthropology

Education record