Randy Vilgrain Email and Phone Number
Randy Vilgrain work email
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Randy Vilgrain personal email
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Experienced bilingual professional fluent in English and French, with a successful career in leadership spanning multiple decades. Proven expertise in operations, sales, retail, customer experience, and contact centers.Recognized for highly effective strategies that mitigate risks, build lean teams, and optimize internal operations, financial returns, customer experience, and global output in fast-paced corporate environments.Astute problem solver and collaborative leader, skilled in achieving consensus, motivating teams, and delivering world-class solutions. Passionate about focusing on the 'why' behind our goals and celebrating the 'how' of our achievements.Core Competencies: Profit & Loss (P&L) Cross-Functional Communications Strategy & Sales Governance Relationship Management Global Sustainability Salesforce Transformation Metrics & KPIs Budgets & Forecasts Consumer Behaviour Performance Enablement Interpretation & Integration Process Streamlining Coaching & Mentoring Strategic Planning Data Analysis Culture & Change Leadership Alliance Building Growth Mindset TECHNICAL SKILLS:Microsoft Office Google Suite Hubspot Avaya & 3CX Call Center Live Chat ZendeskSAP JDE – Enterprise Resource Planning (ERP) ASW Salesforce CRM POS Software & Systems
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Vice President OperationsHr Covered Inc Feb 2024 - Present
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Director Customer ExperienceHr Covered Inc. Jan 2023 - Jan 2024
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Head Of Sales And Client CarePrecision Nutrition Jan 2021 - Dec 2022Handling everything from scaling, designing, and building a flexible client care and sales team and refining its strategy; identifies best practices, decide which ones make sense at PN and implement them for the team and clients, earning prestigious reputation for excellence.-Learning the client’s needs by swiftly identifying insights from clients and ensuring those are translated to the development, product, and marketing teams; dedicates time and energy to diverse and different journeys for both prospects and customers while understanding different audiences and capturing needs and tone. -Boosting both satisfaction and sales through the art of the elevated customer experience, developing strong, long-term relationships and devising ongoing training programs to define operational metrics for the teams. -Taking accountability for the client care and sales teams P&L - building budgets, managing forecasts, and proposing lucrative, in-depth business cases for different tolls and organizational approaches that make specific sense for customized teams and PN. -
Customer Experience ManagerTallgrass Natural Health Jan 2019 - Jan 2021Vancouver, Canada AreaSpearheaded and led inside account managers and inspired them to consistently exceed their quarterly sales targets by brand budgets; ensured that an elevated experience was provided to all customers of the Customer Experience department and sought opportunities to constantly improve their experience.-Worked cross-functionally to build a customer experience department in multiple channels from the ground up, defining the customer experience department framework, goals, and metrics.-Developed a system for managing, handling, and tracking customer requests, questions, and feedback, including sourcing out any necessary tools, systems or programs, so that all customer requests and questions are handled in a timely manner and are appropriately tracked -
Chief Operating Officer (6 Month Contract)Aerocar Service (Highend Limousine) Nov 2017 - Apr 2018Vancouver, Canada AreaExecute the company's vision, put procedures and resources in place to promote scaling, optimize inefficient areas in the organization and coordinate with department heads -
Manager, Account Executive DepartmentSanmar Canada Nov 2014 - Sep 2017Vancouver, Canada AreaManage a diverse team of account executives located in multiple sites. -Developed strategic work plan goals for the department to include, but not limited to gross margin, client retention, and renewal and offering additional services and products that could enhance their business. -Worked collaboratively with management team to provide career development opportunities, work direction, evaluate performance and provide feedback to promote employee growth, retention, productivity, and engagement. -
Customer Service ManagerMiele Feb 2012 - Nov 2014Toronto, Canada AreaDedicated to improving customer relationships and maintaining Miele's commitment to service excellence through coaching and mentoring of CSR’s. -
Customer Service ManagerCovidien Feb 2010 - Feb 2012Montreal, Canada AreaGrowing member of the Covidien Canada management team an ISO certified company with the responsibility for managing the sales & customer service departments in a competitive pharmaceutical industry, bringing the most innovative technology and surgical devices to the world. -
Owner/CeoFootstadium Jul 2002 - Feb 2012Montreal, Canada AreaFootStadium is a Quebec based retail business, which specializes in the distribution and sales of football and soccer products and equipment.
Randy Vilgrain Skills
Randy Vilgrain Education Details
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Anthropology -
Icsa
Frequently Asked Questions about Randy Vilgrain
What company does Randy Vilgrain work for?
Randy Vilgrain works for Hr Covered Inc
What is Randy Vilgrain's role at the current company?
Randy Vilgrain's current role is SENIOR SALES & CUSTOMER EXPERIENCE EXECUTIVE.
What is Randy Vilgrain's email address?
Randy Vilgrain's email address is ra****@****ada.com
What schools did Randy Vilgrain attend?
Randy Vilgrain attended Concordia University, Icsa.
What skills is Randy Vilgrain known for?
Randy Vilgrain has skills like Leadership, Customer Service, Sales Operations, Sales, Process Improvement, Management, Sales Management, Account Management, Cross Functional Team Leadership, Marketing Strategy, Time Management, Training.
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