Randy Wilder Email & Phone Number

Indianapolis, Indiana, United States

Streamlined client handling procedures, leading to a 10% decrease in response time and a 25% increase in customer satisfaction ratings, through digital chat and phone interface interactions.Implemented interpersonal techniques such as asking qualifying discovery questions to determine client needs and anticipating positive outcomes, ensuring a consistently positive and impactful client experience across recurring Brand projects.

Indianapolis, Indiana, United States

Developed a keen understanding of a rider’s standard by assessing personality cues and adapting communication style that led to being a ‘Top Rated Driver’ for delivering exceptional customer service in brand management.Responded to calls and pings through the brand (Uber & Lyft) app, establishing and following partner (Uber/Lyft) protocols, while maintaining a continued above average (4.9) rating on a weighted 5.0 scale.

Indianapolis, Indiana, United States

Oversaw and cultivated a portfolio of 12-15 sales rep accounts, covering 13-15 (US) state territories by maximizing sales outcomes through Thought-leadership, spearheading initiatives that fueled a 10% surge in sales growth.Supervised art request, design work, and tooling needs with a keen eye for detail, by taking initiative in supporting sales reps, and actively facilitating seamless website setups that created new business opportunity leading to a 10% sales profit increase

Indianapolis, Indiana, United States

Resolved customer Medicaid complaints through adept handling of telephone and written correspondence, relating to insurance benefits, provider contracts, eligibility, and claims, resulting in a 30% reduction in complaint resolution time.Evaluated received member eligibility claims for accuracy and full procedure coverage, to prevent Medicaid recipient loss of coverage and unexpected fee assessments.

Atlanta, Georgia, United States

Achieved sales goals and increased profit margins by over 10% for KFC Brands by decreasing food and material loss. Additionally, coached staff on data-driven initiates resulting in a 30% reduction in customer churn and a 25% increase in average order value, leading to considerable revenue growth.Revitalized daily operations through strategic management, precision in monitoring hours of operation, and leading the recruitment process, resulting in seamless onboarding and comprehensive training program for new team members and assistant managers.

Indianapolis, Indiana Area

As the Senior Customer Service Representative I was responsible for creating monthly reports such as employee product sales (monthly/yearly) and order inventory discrepancies. In-addition, developing a plan of action for new operators by assessing their product competency, adherence to phone and email etiquette, standards of writing efficient and effective email responses to customer web inquires, and by evaluating their strengths and weakness as an operator. My knowledge with employee mentoring, coaching, and consulting has provided the platform to assess an employee’s skill set by providing guidance, leadership, and empowerment that, on occasion, led to developing a corrective action plan to address any inconsistency in the workplace.

Granite Falls, Mn

As an office manager of a Large industrial construction site, I was responsible for creating site memos, formal contract agreements to clients, vendor proposals, company announcements, and a host of other inner-office responsibilities. Oversaw a 1 million dollar project budget. Conducted new hire orientation, onboarding field-crew workers, administered skill test, and verified employment forms such as insurance applications, employee records managements, I-9's and W-4's for completion and legal recording purposes.