Randy Webster Email & Phone Number

Cornelius, North Carolina, Us

Greenville, Sc, Us

Greenville, Sc, Us

Greenville, Sc, Us

Mooresville, Nc, Us

The Field Delivery Director (FDD) is directly responsible for operational leadership realted to all Final Mile / Bulk Delivery Distribution for Lowes’s. The FDD manages all customer satisfaction by monitoring a competitive and efficient delivery service for merchandise purchased in our stores, online or at the contact center.The FDD is responsible for achieving delivery, margin and profit goals within a defined Division, and Regions up to 650 stores through effective management of the relationship between 3rd party delivery vendors and Lowe’s store locations and Cross Dock -Central Delivery Terminals (XDT’s/CDTs) within the Division or Region assigned. The FDD anticipates and ensures the desired customer experience by identifying capability gaps and providing training and coaching – in partnership with 3rd party delivery vendor Filed leadership teams – to address gaps. The FDD also verifies defined performance metrics and identifies overall trends that need to be addressedThe FDD plays a critical role in supporting and driving market and Division, Regional sales performance in the following areas: Installed Sales, Special Order Sales, Pro Sales, and Interior and Exterior Project Sales. The FDD instructs cross-functional business units and is responsible for leading positive relationships with Store Operations to include the Pro, Supply Chain, Loss Prevention, Customer Contact Center and other stakeholders The FDD trains various CSC teams, Store/Operations Management, Stores, and Field Service Managers to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers. The FDD position must be proficient in people development and be experienced in "Leading Leaders" toward maximum potential. This role participates in strategic decisions related to Final Mile/ Bulk Distribution and works closely with cross-functional partners to design future state improvements

Mooresville, Nc, Us

• Identified, developed and evaluated Delivery-Final Mile and Fleet strategies based on knowledge of objectives and market trends related to customer changes • Responsible for managing all expenses and capital annually for U.S. Lowe’s Home Improvement • Directly responsible for the development and realization of Lowe’s customer operating platform and strategy for Store Operations, Contact Centers and Customer Experiences related to all aspects of In Home or Final Mile Delivery • Primary responsibilities are leverage the U.S. Lowe’s Home Improvement Retail Delivery-Fleet consisting of approximately 7,300 CDL and Non CDL Drivers, 4,300 trucks and 16,000 forklifts dedicated to servicing stores and customers. • Ensures that the Delivery- Fleet strategy integrates with the Lowe’s strategy and the Lowe’s customer Experience of the Future initiatives. • Directly collaborates with other functional groups to ensure that the strategy supports and integrates well with efforts in each of those areas. o Lead strategy development effort o Create and synthesize strategyo Define vision and design future stateo Assess strategy’s business impacto Develop financial plans and quantify opportunity o Consults Operations support team and other business functions (e.g. Merchandising) o Works with IT group in selection of technologies to support strategy o Develops plans and coordinate work of the teamo Monitors progress towards realization of strategy o Drives innovation in thinking and solution development

Mooresville, Nc, Us

• Identified, developed and evaluated Fleet strategies based on knowledge of company objectives and market trends and implement changes • Responsible for managing Fleet total capital and expenses for all U.S. locations• Directly responsible for the development and realization of Lowe’s customer operating platform and strategy for the Store Operations Group. • Primary responsibilities are to support the Lowe’s Retail Fleet dedicated to servicing stores and customers • Ensures that the strategy integrates well with the Lowe’s strategy and the Lowe’s Experience of the Future initiatives. Responsible for enabling the implementation of corporate strategies in the store operations area.• Responsible for the design of future state capabilities that deliver both Fleet and Store Operations strategy.• Collaborates with other functional groups to ensure that the strategy supports and integrates well with efforts in each of those areas. o Lead strategy development effort o Create and synthesize strategyo Define vision and design future stateo Assess strategy’s business impacto Develop financial plans and quantify opportunity o Consults operations support team and other business functions (e.g. Merchandising) o Works with IT group in selection of technologies to support strategy o Develops plans and coordinate work of the teamo Monitors progress towards realization of strategy o Drives innovation in thinking and solution development

Mooresville, Nc, Us

Direct responsibilities include the execution of the following for 1700+ locations nationwide:• Directed strategic initiatives to achieve organizational objectives and support the introduction of new programs • Developed test for the Lowe’s Rental Truck program • Supported the launch of the Central Delivery Office (CDO R4.8, R6) • Successfully managed Lowe’s Delivery relationship with third party providers and stores over (400 locations)• Reduced Claims and Customer Complaints 3 years in a row.o DOT compliance and Fleet Safety o Store communication for all Delivery Operations including Lowe’s BTV scripts, Delivery Resource Site, and store destined email. o Analytics and management of trucks for example fuel (6000+ vehicles).o Implementation of electronic driver qualifications files (9000+ drivers) and enhancements.o International Registration Plan, IFTA, FMCSA rules and regulations, and state regulations.o Connections leader for Delivery Operations.

Mooresville, Nc, Us

• Hired and trained sales staff • Increased store inventory and expanded merchandise purchases• Responsibilities included purchasing, merchandising, customer service,Including all facets of running a store• Mentored, coached and trained 135 team members.• Controlled expenses by increasing sales and controlling the bottom line.• Served as mentor to junior team members.• Directed strategic initiatives to achieve organizational objectives

Richfield, Minnesota, Us

• Responsible for the development and support of Best Buy’s new concept store called “ Best Buy Small Market” • Supported all aspects of new store design from initial concept to implementation and store opening • Directed strategic initiatives to achieve organizational objectives• Streamlined Best Buy’s current selling and operating process to improve customer experience

• Responsible to maximize the sales and profit of the retail locations in the District Manager’s assigned district through management, sales leadership, training and development• Build a loyal customer base by creating long-term relationships• Manage the district’s controllable categories on the district’s profit and loss statement• Achieve district sales and profitability goals• Recruit, hire, and retain top tier talent• Manage, coach and counsel the store managers in the assigned district • Participate in all Regional initiatives as defined by the Regional Sales Director