Randy Zhu

Randy Zhu Email and Phone Number

Game Developer and Director @ ExoTec Games
Fullerton, CA, US
Randy Zhu's Location
Fullerton, California, United States, United States
About Randy Zhu

Randy Zhu is a Game Developer and Director at ExoTec Games. He possess expertise in active directory, troubleshooting, windows server, technical support, hardware and 21 more skills. Colleagues describe him as "I had the pleasure of working with Randy when he was at Visual Concepts. He's an amazing producer with a solutions focused mindset. He gets sh*t done. He encourages you to see things in a different perspective, a great team player who also manages to shine the light even when the going gets rough and tough. I enjoyed creating and problem solving with Randy and hope to have that opportunity to do so again in the future.", "Randy is the cement holding together a burning building in the bad times and the greatest evangelist in the good times. I cannot recommend Randy enough. His understanding of production techniques is second only to his understanding of people. "System based solutions" "People over process" these are concepts I will carry with me as I start the journey to become a manager myself. I will sorely miss him as a mentor and I hope to work with him again in the future.", and "Efficient, collaborative, skilled, and most importantly a delight to work with. Randy supported my team when I initially built our team's Jira. I had a basic working knowledge with the Atlassian and with his help and support, he taught me to function at an administrator level. The security department always looked forward to working with Randy, so when a position opened that met his skill set, it's no surprise he was offered the role. While on the same team, I could always rely on Randy to effectively deliver quality service when managing its projects. Any company would be leveled up by having Randy as part of their team."

Randy Zhu's Current Company Details
ExoTec Games

Exotec Games

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Game Developer and Director
Fullerton, CA, US
Randy Zhu Work Experience Details
  • Exotec Games
    Game Developer And Director
    Exotec Games
    Fullerton, Ca, Us
  • Visual Concepts
    Production/Project Manager
    Visual Concepts Sep 2021 - Present
    Novato, California, Us
    I was a critical contributor in overseeing the production and successful launch of LEGO 2K Drive. I championed Agile methodology and applied the Scrum framework in all aspects of game development, ensuring efficient collaboration, increased transparency, and improved productivity.I maintained production pipelines across all disciplines of game development. I initialized, led, and facilitated team ceremonies utilizing the Scrum framework across multiple technology and production pipelines.I designed and implemented multiple scalable systems in Jira to improve project scheduling, prioritization, task tracking, and work management processes. I mentor and guide junior team members by emphasizing the importance of positivity, empathy, autonomy, mastery, and purpose.
  • Blizzard Entertainment
    Senior Technology Delivery Manager
    Blizzard Entertainment Aug 2019 - Sep 2021
    Irvine, Ca, Us
    Responsible for delivering Global Security programs and projects with Security partners, IT, Game Teams, Compliance, and Legal.Help to improve Security project management framework and reporting.Manage day to day department tasks and issues.Support the Change Management, Cyber Security Incident Management, Physical Security Incident Management, and Asset Management/Tracking.Utilize Atlassian tools to empower Security Teams.
  • Blizzard Entertainment
    Senior Atlassian Administrator
    Blizzard Entertainment Aug 2017 - Jun 2019
    Irvine, Ca, Us
    Serve as the product owner and administrator of the tools.Manage the roadmap for the product, including architecture, technology, and functionalMaintain and improve tools and assorted add-ons.Partner with cross-functional teams to design and implement solutions consistent with industry best practices.Provide support and advanced troubleshooting for thousands of Blizzard employees globally Manage user permissions according to the needs of spaces and teams.Evaluate, test, and implement new versions and add-ons.Standardize and consolidate application solutions and processes across the organization.Develop training materials and deliver training to fellow employees.Maintain a high-level of accuracy and timeliness while managing multiple requests with varying complexities and due dates.Define best practices across company.
  • Roadtrip Nation
    Jira Administrator
    Roadtrip Nation Mar 2016 - Aug 2017
    Costa Mesa, Ca, Us
    The JIRA Administrator is responsible for the support of the Atlassian product suite through administration, customization, development and implementation of best practices, dashboards, reports, installation, upgrades, plugins, training, etc. This position will also be automating processes and integrating disparate systems based on company needs. • Initialized and successfully implemented Tempo Timesheets.• Setup Portfolio for pipeline capacity planning.• Work with cross-functional teams to support Atlassian Tools in ways that will help them improve their business process. • Meet with team leads and gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.• Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.• Use built-in customization as well as third party plugins like Script Runner or Tempo for extending the functionality of Atlassian Tools.• Help set governance to guide and maintain the integrity of data in JIRA and develop standards where possible.• Create and maintain detailed technical and user facing documentation.• Train, guide, and assist end-users in use of all Atlassian Tools.• Create, maintain and support dashboards and advanced filters for end users reporting capabilities. • Locate and define new process improvement opportunities.
  • Loot Crate
    Jira Systems Administrator
    Loot Crate Sep 2015 - Mar 2016
    Los Angeles, California, Us
    System owner of JIRA and Confluence:•Champion agile project management principles across the company.•Train individuals and teams on JIRA and Confluence in order to increase user adoption.•Develop learning manuals on key process and procedure regarding JIRA and Confluence.•Work with other system owners to integrate key data from other systems into JIRA/Confluence and vice versa.•Work with individuals and teams to optimize JIRA workflow functionality as it relates to the team's processes as well as provide company wide visibility. •Provide general system administration support for users, manage system access across groups to ensure compliance and maintain best practices
  • Liferay, Inc.
    Jira Administrator
    Liferay, Inc. Jan 2013 - Sep 2015
    Diamond Bar, Ca, Us
    Provides JIRA services and help teams to be more efficient in multiple geographic development environments:• JIRA environment architect; standardized naming conventions, roles, groups and permissions • Remedy process bottle necks by utilizing JIRA workflow automations and notifications.• Design workflows for any team that needed a collaboration tool with process tracking. • Enhance JIRA forms and custom fields with HTML, CSS and JavaScript.• Support and Troubleshoot problems for 500+ JIRA users worldwide.• Create metric, sprint and status reports based on information collected in JIRA. • Provide company-wide JIRA training by teaching JIRA classes and publishing training wikis.• Maintain JIRA server and troubleshoot performance issues with IT.
  • Dendreon
    Service Desk Analyst
    Dendreon Feb 2011 - Nov 2013
    Seal Beach , Ca, Us
    Provides technical support services and telecommunications systems in a cGMP environment, which may include one or more of the following activities:• Support all laboratory PC systems and software(LIMS/Gen5/WinKQCL/Siemens).• Initiated and completed corrective and preventative actions(CAPA) in compliance to cGMP.• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.• Documents problem resolution process and results.
  • Numanetworks
    It Consultant
    Numanetworks Nov 2009 - Feb 2011
    Santa Ana, California, Us
    •Administered Active Directory, Security and Group Policy within Windows Server Environment•Provide desk-side support for desktops, laptops, smart phones, peripherals and printers.•Recover data from hard disk drives and/or perform data migrations.•Installation, configuration, upgrading and troubleshooting of Dell systems hardware.•Support remote access for virtual private network (VPN), network computing, device and wireless communication of laptops.•Fixed, tested and documented problems in Windows XP/Vista/7 and Mac desktops.•Troubleshoot network issues, remote access account issues (VPN/RDP) and Windows domain account issues
  • Broadcom
    Help Desk Technician
    Broadcom Mar 2008 - Oct 2009
    Palo Alto, California, Us
    •Document all end-user requests and interactions in Remedy.•Utilize and updated Knowledge Base solutions within Remedy.•Remotely diagnose and resolve requests utilizing Altiris, RDC and Carbon Copy.•Route or escalate requests to appropriate functional teams•Troubleshoot Remote Access (SecurID) account issues.•Troubleshoot Windows domain account issues.

Randy Zhu Skills

Active Directory Troubleshooting Windows Server Technical Support Hardware Databases Process Improvement Vpn Windows Problem Solving Printers Software Installation Jira Gmp Agile Methodologies Wireless Vmware Cross Functional Team Leadership Atlassian Jira Group Policy Computer Hardware Html Css Itil V3 Foundations Certified Comptia Confluence

Randy Zhu Education Details

  • California State University, Fullerton
    California State University, Fullerton

Frequently Asked Questions about Randy Zhu

What company does Randy Zhu work for?

Randy Zhu works for Exotec Games

What is Randy Zhu's role at the current company?

Randy Zhu's current role is Game Developer and Director.

What is Randy Zhu's email address?

Randy Zhu's email address is zh****@****ail.com

What is Randy Zhu's direct phone number?

Randy Zhu's direct phone number is +171468*****

What schools did Randy Zhu attend?

Randy Zhu attended California State University, Fullerton.

What are some of Randy Zhu's interests?

Randy Zhu has interest in Travel, Electronics.

What skills is Randy Zhu known for?

Randy Zhu has skills like Active Directory, Troubleshooting, Windows Server, Technical Support, Hardware, Databases, Process Improvement, Vpn, Windows, Problem Solving, Printers, Software Installation.

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