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PROCESS IMPROVEMENT MANAGERMBA with a reputation for strategic thinking, leadership, and identifying long-term process improvements that achieve dramatic results. Exceptional root cause problem solver experienced in applying both Lean and Six Sigma methodologies in both service and manufacturing environments. Lead by example to inspire, empower, and motivate teams to exceed expectations.► PROCESS IMPROVEMENT: Developed and implemented operational process improvements that significantly reduced defects, improved efficiency, and reduced cost. Make improvements to existing processes and create entirely new processes to meet evolving business needs.►PROBLEM SOLVER: Solve the root causes of complex problems using Lean and Six Sigma methods. Implement effective corrective actions that eliminate defects and decrease cost. Developed industry first response to 'Robo-Signing' issue with no defects found after implementation.►OPERATIONAL / TEAM LEADER: Team Leader that focuses on combining business requirements with Team needs. Improves productivity of teams by improving morale, mentoring, and focusing on team member strengths.Key Competencies: ▪ Certified in LEAN / Six Sigma▪ Leadership & Developing Teams▪ Project Management▪ Communication Skills▪ Coaching / Training▪ Developing Partnerships
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Process / Project DirectorCitizens Bank Aug 2013 - Aug 2015Glen Allen VaProvided process improvement direction and training. Lean Change Agent that applied Process Improvement methodologies to projects in order to maximize efficiency and improve quality.• Led multiple projects that addressed regulatory requirements and allowed the Bank to pass audit reviews. • Generated $2.5 million income stream by developing new process to answer Jr. Lien notifications -
Vp For Quality / Process ImprovementSuntrust Oct 2011 - May 2012Richmond, Virginia AreaSelected to create a quality infrastructure in the Foreclosure department in response to the government’s servicing Consent Order. • Built the QA team that oversaw the inspections, problem analysis, process mapping, and process improvement implementations for 275 foreclosure operations personnel.• Led the re-design of the foreclosure document signing process in response to the banking industry-wide problem of Robo-Signing.• Partnered with the Compensatory Fee team to improve mortgage review process saving over $10 million• Directed problem solving using Lean A3 methodologies resulting in significant process improvements across foreclosure operations -
Senior Process/Operations ManagerCapital One Financial Corporation Jan 2004 - Oct 2011CAPITAL ONE FINANCIAL CORPORATION - Richmond, VA 2004-2011 & 2012-2013Senior Process/Operations Manager - Led process improvement initiatives in various areas. Was utilized as a roaming internal consultant to help various departments reach business goals.Recruited to turn around a struggling team and implement significant process improvements. • Directed 20 person team that provided system access and call routing for all of US Card internal and offshore operations (~12,000 associates).• Core team member in the Circle of Excellence Award winning initiative that redesigned the US Card solicitation execution process• Trained the department in A3 Lean methodologies and led the implementation of Lean problem solving -
Quality ManagerYusa Corporation Jan 2004 - Jul 2004Selected to lead a group of 12 quality engineers to develop a new quality system to meet strict Honda quality standards.• Led the analysis and correction of the largest quality problem resulting in 80% fewer defectsInitiated and developed an improvement methodology for analyzing and improving quality problems that empowered associates to successfully analyze and correct quality problems -
Engineering CoordinatorHonda Of America Mfg., Inc. Jan 1994 - Dec 2003Led problem solving activities for defects found by Honda customers. Performed root cause analysis and implemented corrective actions to improve customer satisfaction and reduce warranty costs.• Identified as the top performer for completing more quality improvements than anyone in Honda's history (114 problems total)• Directed the 'Squeak and Rattle' team at the Marysville Auto Plant and reduced warranty costs by $2.5 million annually• Gained a reputation for fixing the 'unfixable'. Corrected two long-standing quality issues that had been deemed 'characteristic of the car'
Randy Fike Skills
Randy Fike Education Details
Frequently Asked Questions about Randy Fike
What is Randy Fike's role at the current company?
Randy Fike's current role is Process Improvement Director - Reduce Costs & Improve Quality.
What is Randy Fike's email address?
Randy Fike's email address is ra****@****acu.org
What schools did Randy Fike attend?
Randy Fike attended The Ohio State University Fisher College Of Business, University Of Pittsburgh.
What skills is Randy Fike known for?
Randy Fike has skills like Process Improvement, Six Sigma, Project Management, Business Process Improvement, Leadership, Risk Management, Process Engineering, Analysis, Management, Training, Business Analysis, Program Management.
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Randy Fike
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