Randy Ames Email and Phone Number
Randy Ames work email
- Valid
Randy Ames personal email
- Valid
- Valid
Accomplished and versatile manager recognized for building high-performance subject matter expert (SME) teams and achieving aggressive service availability goals. Collaborate across diverse groups in innovative development of domain-specific tools and enhancements that assure quality and consistency of all services. Skilled in management of complex initiatives that reduce costs, avoid outages, and enhance customer satisfaction.• Leveraged in-house talent and cut outsource contractor expenses.• Implement comprehensive network disaster recovery programs.• Developed self-sustaining quick-fix programs for avoiding system outages.• Minimized customer complaints regarding new products.Core Competencies include:• Business Continuity Planning (BCP) and Disaster Recovery (DR)• Service Level Agreements• Budgets• Vendor Supervision• Program Management• Push to Talk (PTT)• Location-Based Service (LBS)• Business Support Systems (BSS)• Network Operations Centers (NOC)• Operations System Support (OSS)• 3G Code-Division Multiple Access (CDMA)• 4G Long-Term Evolution (LTE)• 5G Networks
Pepsico
View- Website:
- pepsico.com
- Company phone:
- 0800 274 777
-
It Field Service Technical Operations ManagerPepsico Jun 2023 - PresentPurchase, New York, UsProviding proactive insight and making strategic recommendations for site service improvement plans, supporting location incidents, providing business engagement and communications.
-
Manager Technical Support EngineeringT-Mobile Sep 2019 - Sep 2023Bellevue, Wa, UsLed technical support engineers in Tier 3 service for OSS and element management systems (EMS). Maintained proactive anticipation and enablement of access technologies and service quality that assured customer experience, new product vertical support, and production ecosystem sustainability.• Managed team through 2-year transition supporting legacy Sprint systems while ramping up on current T-Mobile infrastructure, leveraging competence development targets specific to OSS domain.• Combined strategic use of project tracking with Jira workflow for oversight of hundreds of projects and development work spanning national engineering and operations team in OSS EMS domain. -
Manager Technical Support IiiSprint Sep 2016 - Sep 2019Overland Park, Kansas, UsProvided service assurance for nationwide, customer-facing network core systems. Directed engineers in daily activities for break / fix, maintenance, and production rollout while keeping cost down through automation and prioritization of work.• Developed method to review, plan, and track dynamic workforce organization, meeting new demands, continuing support for existing and legacy technologies, and focused on retaining / optimizing talent. • Applied critical thinking in maintenance of services and systems to end-of-life date, keeping customers informed of usage and transitions, holding to high availability standards, and decreasing engineering resources required through to completion. -
Manager, Service AssuranceEricsson Mar 2010 - Sep 2016Kista, Stockholm, SeHeaded team of subject matter experts (SME) in service assurance for 12+ national platforms in support of Sprint network. Designed staff functions for wide range of requests and quick isolation of issues impacting customers.• Closed security gaps, bringing systems into compliance with company policies and governance.• Designed, developed, and implemented night manager role and reporting, enhancing operations while reducing customer impacting incidents from 4 per week to less than 1 per week, on average, during maintenance window. • Managed and guided Sprint Direct Connect (SDC) QChat team in complete forklift upgrade and national cutover of CDMA customers, accomplishing move over single night with no customer-impacting issues. -
Project Management And ConsultantVarious Short-Term Contracts Jan 2009 - Mar 2010JMA-IT, Technical Project Management Oct 2009 - Mar 2009Kansys Inc., Senior Systems OSS Consultant, Jul 2009 - Oct 2009Convergenz, Project Manager, Jan 2009 - Mar 2009
-
ManagerSprint Mar 2001 - Dec 2008Overland Park, Kansas, UsVarious roles and responsibilities leading teams in supporting company goals and objectives; • Network Business Continuity Planning and Disaster Recovery Management• Chronic Issues Management• CDMA Wireless Broadband Systems• Internet Access Technologies• Network Operations Management (NOC)• Systems Administrations
-
Director Netowrk & It SupportMpower 2000 - 2001San Francisco, Ca, Us -
ManagerSprint Pcs Jul 1996 - Mar 2000
-
Network AnalystMobil Oil 1994 - 1996Au -
Sergeant - Tower Installation SupervisorUs Army 1985 - 1993Arlington, Virginia, Us
Randy Ames Skills
Randy Ames Education Details
-
Baker UniversityBusiness Administration -
Devry UniversityTelecommunications Management
Frequently Asked Questions about Randy Ames
What company does Randy Ames work for?
Randy Ames works for Pepsico
What is Randy Ames's role at the current company?
Randy Ames's current role is Accomplished leader in Information Communication Technology, Wireless Telecom, Network Systems and IT Operations - Drive Operations and Engineering Excellence for High Service Availability.
What is Randy Ames's email address?
Randy Ames's email address is ra****@****hoo.com
What schools did Randy Ames attend?
Randy Ames attended Baker University, Devry University.
What skills is Randy Ames known for?
Randy Ames has skills like Wireless, Networking, Program Management, Telecommunications, Cdma, Management, Voip, Disaster Recovery, Integration, Lte, Ip, Vendor Management.
Who are Randy Ames's colleagues?
Randy Ames's colleagues are Jaswinder Kaur Biji, Shariq Syed, Dakota Moore, Ted Sugiura, Arnaud Lecarpentier, Tony W., Jason Dales.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial