Randy O'Neal, Cpm, Csm Email & Phone Number

Lexington, Kentucky Area

• Working in a Scrum delivery team environment as a Senior Scrum Master. I began work in the early days of Agile within Twinspires, helping to establish and document basic processes and procedures for proper Agile.
• Helped initiate and grow SAFe (Scaled Agile Framework) and regular organization-wide release planning. Worked closely with management and leadership as we matured the overall Scaled Agile Framework and made it our own..
• I continue to provide deep-dive analysis of trends, technical debt, analysis of reporting metrics, and help manage our organizational backlogs. I work with product support and provide actionable data to leadership and.
• I operate as a passionate servant-leader, working to provide assistance and coordination across our site and within the organization as needed.

Louisville, Kentucky Area

• Worked in the IT Project Management Office as a Project Manager for multiple projects pertaining to Humana infrastructure.
• IT Project Manager for the new enterprise messaging system. This enterprise messaging system manages the flow of all customer-facing communications across all systems to all recipients and provides reporting.
• IT Project Manager for the new letter generating system for HIPPA-compliant communications with customers and external agencies. This is the key output source for the new enterprise messaging system mentioned above..
• IT Project Manager working with multiple teams focused on the Affordable Healthcare Act and coordination of benefits across multiple organizations and locales (specifically, Puerto Rico) as they transmit and query on.
• IT Project Manager working on acquisitions team to help facilitate multiple company acquisitions by Humana to help expedite their inclusion within the Humana secure network infrastructure.

Lexington, Kentucky Area

• Working as a Product Owner for more than 30 eSF (embedded Software Framework) software applications for Lexmark single function laser printers and multi-function laser printers, managing software development teams in.
• Work closely with all levels and all areas of US Marketing, Worldwide Marketing, Professional Services, business executives, area management, and direct customer interaction to identify, capture, evaluate, prioritize.
• Extensive experience in accessibility, accessibility compliance, accessibility requirements, and product delivery. I have championed accessibility requirements in many hardware, firmware, and software products.

Lexington, Kentucky Area

• Managed team responsible for software field support, providing 3rd level customer support for all Lexmark inkjet products.
• Worked closely with Lexmark partners and cross-functional teams to provide complete customer printing solutions – Dell, EDS/Navy and Marine Corps, US Postal Service, McDonalds, etc. Received awards for work with Dell.
• Worked closely with Lexmark development teams (software, hardware, firmware, service organizations, quality assurance, marketing and sales force) to provide innovative printing solutions in existing and new products.
• Project management for software ECs (Engineering Changes) and patches for all existing inkjet and All-In-One products
• Worked closely with World Wide Marketing, IT, hardware and supplies development teams, and software development organization to develop and deliver many generations of inkjet products, critical software/hardware.

Lexington, Kentucky Area

• Helped establish and develop an offshore software development lab in Kolkata, India for the CPD (Consumer Products Division) and BPD (Business Products Division) software development teams.
• Managed Lexmark India development team – 15 members offshore – to provide software printing solutions for various inkjet products. Delivered more than 55 distinct software products to the business to support all legacy.
• Provided general interface support/assistance for other Lexmark India development activities where necessary.
• Managed and worked on the development of Windows 2000/XP printer drivers for all inkjet and All-In-One products. Delivered ECs (Engineering Changes) for all inkjet and All-In-One drivers for both Windows 2000 and.
• Developer on the Windows NT4/2000 printer driver team.
• Continued development on the OS/2 PCL laser printer driver team. Worked with IBM Hursley, England, to implement new product capabilities within Lexmark printer drivers.

Lexington, Kentucky Area

• Developer on the OS/2 PCL laser printer driver team, responsible for color science, fonts, and the OS/2 system graphics engine architecture.
• Invented new compression capabilities to support high resolution image printing.
• Worked closely with IBM Boca Raton, FL, to define new capabilities within the OS/2 graphics engine for all OS/2 graphics engine interfaces (displays, printer drivers, etc.).
• Graphics firmware development team for the IBM4028 laser printer. Wrote engine code in an embedded/firmware environment. Worked closely with various firmware teams to ensure consistency/coexistence/flexibility.

Master'S Degree, Mathematics And Computer Science, 4.0

Divinity/Ministry

Bachelor Of Arts (Ba), Bible/Biblical Studies